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wrong email during payment

New Here ,
Mar 17, 2024 Mar 17, 2024

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i have a problem that I payed for a students plan subscription and added a wrong email during paymen t, now I cannot enter the account. What should I do or how should I fix it?

 

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Community Expert ,
Mar 17, 2024 Mar 17, 2024

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https://helpx.adobe.com/manage-account/using/change-email-address.html

 

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:....

 

if the above links fail to help, contact adobe support using twitter/x.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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