XD libraries for personal & shared files not displaying on the desktop CC app for my new mac

Report · Jun 19, 2023

I had to reinstalled my Cretaive Cloud desktop app and XD app on a new mac machine, but my XD cloud libraries (Personal & shared) are not displaying / appearing / syncing within the desktop CC app, all my libraries are still appearing on the cloud but I can't get them to sync to my new desktop app, I am using creative cloud for teams. they just wont sync or appear on my new machine ? I have tried everything, waiting overnight to sync, pausing, re-installing, force quitting using cmd/alt/r, they still work on my old machine but not on my new M1 chip / Ventura 13.4 mac mini, basically the problem is I want the Libraries to appear in desktop app so all my files dont have broken links when I open them and I can work.

Report · Jun 19, 2023

Report · Jun 19, 2023

sign out of your cc desktop app and then sign back in. you'll be presented with your teams and personal profile. select your personal profile.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Jun 20, 2023

tried that sadly no luck, I tried to sign into another machine and getting syncing error this time as oppossed to it syncing and spinning in a loop

Report · Jun 20, 2023

Report · Jun 20, 2023

then you probably have a file that's causing a sync problem. see if you can pinpoint the problematic file.

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

https://assets.adobe.com (be sure to check "launch more" here)

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.