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Participating Frequently
November 21, 2019
解決済み

Adobe CC app overheating MacBook Pro

  • November 21, 2019
  • 返信数 6.
  • 17523 ビュー

Hi,

 

I dont know if only I have the problem. But the CC app is using 90% of my CPU on the new OS Catalina and is causing overheating my notebook. Does anyone can help?


Thanks.

 

Swenia

このトピックへの返信は締め切られました。
解決に役立った回答 Jeffrey_A_Wright

Johnadowney2, I would encourage you to open a support case so the cause of the excessive processing can be identified. You can begin a chat session at https://helpx.adobe.com/contact.html.

返信数 6

Participant
May 28, 2020

I have the same problem, and my brand new Macbook pro overheats and the fan run just when I use Adobe Photoshop. I haven't this issue running other Apple applications. Shutting the Creative Cloud app doesn't fix my problem.

Legend
May 28, 2020

You don't have a problem. Getting hot and using the fan is what your computer is supposed to do. You do join a long line of people who firmly believe it is a fault, though. "When I drive my car fast the engine is loud. I want it fixed."

Participating Frequently
May 29, 2020
Nope. The fan shouldn't even turn on when I'm NOT using any Adobe
application. You didn't read my post.
Participating Frequently
May 16, 2020

Interestingly, I'm using the last standalone version of LR and my wife and I both have MBP 16" 2019 laptops.  My machine has been cool since day one.  My wife just received hers and after installing Adobe CC, I was shocked that her machine was almost too hot to touch.  Thought it might be a defective laptop. Then after my old LR stopeed working and needed to download the CC application manager, my machine also overheated.  Guess what?  No CC for us!!  Sloppy coding.  As I write this the application manager is running in the background and my CPUs are abve 65C!!  I'm not a pro photographer and there are so many good (free!) photo editing apps, this just sealed Adobe's fate w/ me.

Jeffrey_A_Wright
Community Manager
Community Manager
May 19, 2020

Johnadowney2, I would encourage you to open a support case so the cause of the excessive processing can be identified. You can begin a chat session at https://helpx.adobe.com/contact.html.

John T Smith
Community Expert
Community Expert
April 16, 2020
Participating Frequently
May 16, 2020

See my post below - adding fans masks the problem with Adobe's software.  Adobe needs to fix CC, not force customers to fix their problem. 

Legend
May 17, 2020

Fans are normal and healthy. What is this obsession with saying they are some kind of fault?? I love to hear the fans, it means I'm getting the power I paid for. Should Adobe cripple their software to run slower, so it doesn't turn on the fan that is there for the job?

Participant
April 16, 2020

I just recently upgraded to Catalina. I also had just recently added Adobe Creative Cloud (offered to all employees for home and business use recently) to get the full version of Acrobat for very occasional work with mult-layer pdfs.

 

Even without any Adobe apps running, when my Mac would sleep the screen, the CPU would spike. When I woke it up, CPU usage would appear to be normal. Finally, I thought to try to disable everything Adobe was running in the background, which turned out to be no fewer than 7 (maybe more?) processes, as identified by the icon in Activity Monitor. I also disabled everything from the settings, and by dropping down to the command line to run this command:

launchctl unload /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

 

After all that, and a reboot, my Mac sleeps quietly. So, it's nothing to do with the mac, or dust (I had recently upgraded the SSD inside, and cleaned out what little accumulation there was)--it's a problem with Adobe's background processes (maybe to do with syncing documents from the cloud.. which I have zero of) that's spiking the CPU, maybe it's something else. But it sure isn't what it's supposed to be doing.

 

Now, when you're actively working on something, maybe that will spike the CPU and keep it there, making the machine hot. But it shouldn't do that when the apps are idle, and especially not when you aren't actually running any Adobe apps.

Just Shoot Me
Legend
November 21, 2019

You can shut the Creative Cloud app down and also stop it from starting with the system.

 

To di that you open the CC DTA preferences by clicking the Gear icon in the upper right of the window.

 

And shut down the Auto Update option.

And also these options.

 

 

And finally when you have done all that shut the CC DTA down.

 

 

 

sweniat作成者
Participating Frequently
November 21, 2019

Thanks, but thats not solving my problem. Im a graphic designer and using the CC apps almost all day. And before upgrading to catalina it wasnt a problem.

Just Shoot Me
Legend
November 21, 2019

Are you talking, Writing, about certain Creative Cloud programs like Premiere Pro, Illustrator and the like or the actual Creative Cloud Desktop App?

 

Please use the actual Names of the programs because when you use the CC App phrase it sounds like you are only talking, Writing, about the Desktop Application.

 

As to your Mac overheating as stated above if it does actually Overheat the system will shut down to prevent damage to your computers internal parts.

If you are talking about the system getting hot that is a problem with the cooling system on All Mac notebooks. Its been like that for years since Apple traded Function for Form with the sleek case design and the minimal airflow through the system.

Legend
November 21, 2019

A busy CPU can make a computer get hot. This is by design, and is not overheating. If a computer overheats, because of a fault, it will automatically shut down.

sweniat作成者
Participating Frequently
November 21, 2019

Yeah but when the fan is on all the time its really annoying.