CC libraries sync error "please log in "

Community Beginner ,
Sep 09, 2020 Sep 09, 2020

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Screen Shot 2020-09-09 at 12.00.27 PM.pngScreen Shot 2020-09-07 at 12.23.46 PM.png

 

 

 

 

 

 

 

 

 

I have not been able to access my CC library from the CC Desk app or from any Adobe Application for about 3-4 weeks now. I have tried:

restarting my mac,

uninstalling and reinstalling CC desk app,

logging out and logging in,

updating the app,

removing and reinstating the CC library folder,

all of the listed trouble shooting steps, and still nothing. 

 

If anyone has solutions or at least an answer as to why this is happening please let me know as soon as possible. I am a 8 year Adobe client. I use Adobe for business purposes.

TOPICS
Cloud storage web assets, File sync, Libraries

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Adobe Community Professional ,
Sep 09, 2020 Sep 09, 2020

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you may have a corrupt file it's trying to sync.

 

to test, check your cc cloud files (on the adobe site, including lightroom and spark) to make sure you have all of them on your computer.  (copy to a folder that's not sync'd, just in case everything goes wrong.)

 

if you do, change your sync folder (to an empty one) and delete all your cc cloud files (including lightroom and spark files).

 

restart your computer and see if there's still a sync error when trying to sync empty cc adobe files with an empty local folder.

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Community Beginner ,
Sep 09, 2020 Sep 09, 2020

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Thank you, how do I change my sync folder to an empty one? Create a new folder and move all my files to that one? 

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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create an empty folder and change it to your sync folder:

 

Screenshot - 9_10_2020 , 8_06_31 AM.png

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Community Beginner ,
Sep 11, 2020 Sep 11, 2020

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I just recently tried this. So far no results. I will restart my mac and hopefully that will load my library to my desk apps 

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Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

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Hi AmrhMeera,

 

I'd also recommend going through these articles if you haven't already (in the order listed)
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Hope that helps,
- Dave

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Community Beginner ,
Sep 11, 2020 Sep 11, 2020

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Thank you! Unfortunately none of the steps have produced any positive results. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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what exactly did you do that failed to solve the problem?

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