Contacting customer service

Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Hello,

Is there a place in here where I could reach sales dept. or customer support

regarding subscription downgrade?

 

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correct answers 2 Correct Answers

Adobe Community Professional , Mar 28, 2021 Mar 28, 2021
Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact.html?rghtup=autoOpen . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional , Mar 30, 2021 Mar 30, 2021
Due to a technical problem, I cannot see your attached files, sorry.  Try this link: https://helpx.adobe.com/support.html Click on the chat icon, see embedded screenshot below. Hope that helps.

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Thanks John for responding, I contacted them

my issue is solved.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Hi @Yousef5E9E,

It's in the same place it has always been. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

READ ME FIRST!

===============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Thanks for your reply,

actually I can't find the Adobe Contact at the bottom of the page:

https://account.adobe.com/plans

there isn't any option only Help Center

I attached my screenshot

 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Due to a technical problem, I cannot see your attached files, sorry. 

 

Try this link:

https://helpx.adobe.com/support.html

 

Click on the chat icon, see embedded screenshot below.

image.png

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Ok thanks Nancy I get it now. 

No further assistance needed.

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