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A
Community Expert
AmebrCommunity Expert
Community Expert
March 8, 2021
Question

Creative Cloud Desktop massive memory use crashing Win10

  • March 8, 2021
  • 5 replies
  • 535 views

Hi all,

 

Today my PC started crashing with Unknown Hard Error messages, black screen and unresponsiveness.

 

I discovered Creative Cloud Desktop is consuming all my memory.

 

Killing the task allows me to work normally. Starting the app results in the memory being eaten again. Frankly I don't even understand why this app is installed as I don't use it (maybe authentication???). My only Adobe products are Acrobat and Robohelp.

 

Anyone have any ideas how to fix this?

This topic has been closed for replies.

5 replies

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 10, 2021

Solved by getting IT to completely uninstall Creative Cloud.

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

It didn't work. I snagged an admin to turn it off, but it was re-enabled and crashing my PC again this morning. 😞

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

Dang it. I don't have admin permission. 😕😕

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

Thanks. Any idea if doing this will break Robohelp or Acrobat?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 9, 2021

How to disable a program in Windows startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

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