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Community Expert
AmebrCommunity Expert
Community Expert
March 8, 2021
Question

Creative Cloud Desktop massive memory use crashing Win10

Hi all,

 

Today my PC started crashing with Unknown Hard Error messages, black screen and unresponsiveness.

 

I discovered Creative Cloud Desktop is consuming all my memory.

 

Killing the task allows me to work normally. Starting the app results in the memory being eaten again. Frankly I don't even understand why this app is installed as I don't use it (maybe authentication???). My only Adobe products are Acrobat and Robohelp.

 

Anyone have any ideas how to fix this?

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5 replies

Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 10, 2021

Solved by getting IT to completely uninstall Creative Cloud.

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Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

It didn't work. I snagged an admin to turn it off, but it was re-enabled and crashing my PC again this morning. 😞

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Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

Dang it. I don't have admin permission. 😕😕

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Community Expert
AmebrCommunity ExpertAuthor
Community Expert
March 9, 2021

Thanks. Any idea if doing this will break Robohelp or Acrobat?

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 9, 2021

How to disable a program in Windows startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

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