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Bart_Bossuyt_-_die_Keure
Bart_Bossuyt_-_die_Keure
Known Participant
March 28, 2019
Answered

Libraries not showing on assets.adobe.com

  • March 28, 2019
  • 9 replies
  • 7383 views

Hi all,

I have some issues with libraries that are not showing on assets.adobe.com.

I can access my libraries from within indesign and also on the adobe stock website.

but not on assets.adobe.com.

assets.adobe.com tells me i don't have any libraries, even though the are accessible within every adobe software that allows libraries.

the biggest issues is that in this company we have some people who only have an adobe account with incopy. Incopy doesn't support libraries.

but these people make libraries on adobe stock that they want to share with people like me, the only way to share and make sure i have full access tot the libraries (to use the library van grafic design) is to give me access to the librarie from assets.adobe.com. Except the libraires aren't showing.

any ideas?

is this a synchronising issue? i've allready tried to accept all foreign coockies settings in a bunch of different browsers without any result.

thanks in advance

    This topic has been closed for replies.
    Correct answer mollyd6197408291415

    Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss.

    -Molly

    9 replies

    R
    ReedCav
    Participant
    September 20, 2023

    I have a Library with 20ish folders that I set up on assets.adobe.com (easier to do than in Photoshop).

     

    However, when today i needed to make amends and add some more files, I can no longer see the folder structure at assets.adobe.com. With no ability to manage the folders.

     

    Is this happening to anyonr else?

      daniellem88536678
      daniellem88536678
      Participant
      January 25, 2023

      Is there a fix for this issue? I am having the same thing happen. My libraries are accessible in all my apps but not on assets.adobe.com. Can someone please explain how to fix the problem?

      C
      CO28420
      Participant
      February 15, 2023

      Hello! I have the same issue as well. I have a couple of shared libraries and see all files in photoshop, but only one library is not showing up on assets.adobe.com  I am not able to export a sharing link neither. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 15, 2023

      @CO28420 

       

      did you start at the top of this thread and try each of the suggested steps?

      P
      pccmarkmaguire
      Participant
      April 28, 2020

      Hi

       

      I also have this issue. What is the fix please?

       

      Mark

       

        B
        barbara5CDC
        Participant
        September 4, 2020

        I too am having issues accepting an invitation to view and use a library from a coworker. I did have my Windows profile updated a few days ago which could be the problem, however I checked my folder location under "Syncing" in the Settings in Creative Cloud and ensured I am pointing to the new location there, and that didn't help in downloding the library. Any other suggestions would be greatly appreciated!

        M
        Adobe Employee
        mollyd6197408291415Correct answer
        Adobe Employee
        May 20, 2019

        Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss.

        -Molly

        S
        Adobe Employee
        sakibsha
        Adobe Employee
        April 17, 2019

        Hi Bart you mentioned that your co workers are sharing libraries with you. Can you tell me how they are sharing with you? Are they inviting you to be a collaborator on the libraries?


        Or are they making public links for the libraries and sharing that with you?

        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        April 18, 2019

        Hi Sakib,

        I'm invited to be a collaborator

        S
        Adobe Employee
        sakibsha
        Adobe Employee
        April 19, 2019

        Thanks for answering,

        Are you able to see collaborated libraries from co-workers who have more than adobe InCopy accounts?

        Also are other users encountering the same issue as you or are you the only one who is not able to see shared libraries?

        Lastly, were you ever able to see the libraries before and then they suddenly disappeared?

        Thanks,

        Sakib

        S
        Adobe Employee
        sakibsha
        Adobe Employee
        April 4, 2019

        Hi Bart,

        I just want to do a quick diagnosis. Can you go into Photoshop and modify one of the libraries that don't show up in assets.adobe.com?
        One example would just be adding a color swatch to a the library. That might trigger a reindexing that will result in the library showing up on the website for you.

        Thanks

        Sakib

        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        April 5, 2019

        hi Sakib,

        allready tried this, doesn't help :s

        S
        Adobe Employee
        sakibsha
        Adobe Employee
        April 16, 2019

        Hi Bart,

        We got our search team to do a reindexing of your resources. Did you see any improvement in your issue?

        Thanks
        Sakib

        T
        Adobe Employee
        Todd Heckel
        Adobe Employee
        April 4, 2019

        Hi Bart - okay.  a couple thoughts here

        1) if you can see the libraries in the creative cloud mobile app, you can invite others/give access to those libraries - click on the "..." on the right of a library in the list, and select "collaborate"

        2) it does seem like something is problematic with the assets.adobe.com site  - I'll direct message you to follow up and work to resolve it.

        thanks

        Todd

        T
        Adobe Employee
        Todd Heckel
        Adobe Employee
        April 4, 2019

        Hi Bart - are you able to see your libraries in the apps like Photoshop/Indesign on another machine?  if not, that would indeed indicate a sync problem.  

        A couple ideas/things to try:

        1) make sure syncing is turned on in the creative cloud desktop app - there is a pause/resume menu item in the upper right of the app

        2) install the creative cloud mobile app - click on your work and then choose libraries

        let me know what you're seeing...

        thanks

        Todd

        Bart_Bossuyt_-_die_Keure
        Bart_Bossuyt_-_die_KeureAuthor
        Known Participant
        April 4, 2019

        Hi Todd,

        Yes, the libraries are showing in apps like inDesign and Photoshop. Also on other machines, Both Mac and PC.

        The libraries are also showing the the creative cloud mobile app.

        If i click on cooperate from within the CC libraires panel, i get redirected to assets.adobe.com, where i can't see anything.

        If i log in with my account on any other computer and go to assets.adobe.com, i can't see my libraries either.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 28, 2019

        [ moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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