"CCX Process" and "CCLibrary" causing 100% CPU load and max fan speed in 16" MacBook Pro?

Dec 07, 2020

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Ever since I upgraded to MacOS Big Sur, I've encountered an issue when starting up my computer that the CPU load is at 100% and the fans are running at maximum speed. The Activity Monitor shows that the culprit are two Adobe CC-related processes, something called CCXProcess and CCLibrary. The only way to stop this is to Force Quit the processes otherwise the CPU load and overheating will continue as long as my laptop is on.

 

Is this a known issue and is there any fix yet?

Hi Leo,

CCXProcess team has released the update with a fix. It should be CCXProcess 4.1.3 - you can check the version in CCD -> Help -> About Creative Cloud.
Please, let us know if you got an update and if the problem is gone!

Thank you!
Mariia

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Cloud storage web assets, Libraries

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Dec 07, 2020 2
Adobe Employee ,
Dec 08, 2020

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Hi,

We don't really face this on our side, neither our users reported the same. Could we please ask you to get details for us? Sending you a DM.

Thank you,
Mariia

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Dec 08, 2020 1
Jan 07, 2021

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Hi Maria,
I'm experiencing the same.
Is there any solution for this? This program after Big Sur is drying my battery out in more than 50% than it used to take until it's empty.Captura de ecrã 2021-01-07, às 10.53.28.png

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Jan 07, 2021 1
Adobe Employee ,
Jan 07, 2021

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Could you please gather Logs using Log Collector and post Logs ID here? That would be helpful to investigate and fix the problem.
Thank you!

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Jan 07, 2021 0
Dec 29, 2020

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+1 here. 16" MacBook Pro running the latest version of Big Sur and CC. 100% CPU usage with CCXProcess. 

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Dec 29, 2020 1
Jan 01, 2021

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Good to know I'm not the only one.

I sent off some diagnostic information to Adobe. Hope I will get an answer or a fix. 

I tried uninstalling and re-installing Creative Cloud but the problem repeated itself. No fix yet. 

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Jan 01, 2021 1
Jan 06, 2021

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Also experiencing this.

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Jan 06, 2021 0
Jan 07, 2021

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I'm also experiencing the same here. Mcbook Pro 2019 13 inch.Captura de ecrã 2021-01-07, às 10.53.28.png

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Jan 07, 2021 1
Jan 07, 2021

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Thank you for replying to this thread. This is definitely a software issue as it appeared with the Big Sur update.

 

My only option is to force quit CCXProcess every time I start up my laptop.

 

I have not been given a solution yet. 

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Jan 07, 2021 0
Adobe Employee ,
Jan 07, 2021

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@Tonyarmendariz37 @Hugopalma 
Just got an update - CCXProcess team has identified the issue and actively working on releasing the fix as soon as possible. Will keep you updated once the fix is out.
Thank you for your patience!

Mariia

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Jan 07, 2021 1
Jan 08, 2021

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Thank you very much Mariia, this will make a huge difference in battery life and computer performance. Let us know when the fix is out. Thank you.

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Jan 08, 2021 1
Jan 12, 2021

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Are there any new information?

-- 

Leo

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Jan 12, 2021 0
Adobe Employee ,
Jan 12, 2021

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Hi Leo,

CCXProcess team has released the update with a fix. It should be CCXProcess 4.1.3 - you can check the version in CCD -> Help -> About Creative Cloud.
Please, let us know if you got an update and if the problem is gone!

Thank you!
Mariia

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Jan 12, 2021 0
Jan 12, 2021

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Does this fix also address the sign in loop issue? I've been dealing with that since September.

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Jan 12, 2021 0
Adobe Employee ,
Jan 12, 2021

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This particular fix addresses only one issue related to high CPU usage by CCXProcess. 
Could you please clarify on sign in loop issue? 

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Jan 12, 2021 0
Jan 13, 2021

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Hey Marie 

 

I'm still facing the same issue although having the latest updateScreen Shot 2021-01-13 at 4.38.15 PM.png

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Jan 13, 2021 0
Adobe Employee ,
Jan 13, 2021

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Thank you for reporting, I am sending you a Private Message with the details - if you could provide the details, it would help us to investigate and fix as soon as possible.
Thank you!

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Jan 13, 2021 0
Jan 13, 2021

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Dear Mariia,
I'm not able to find the version. Can you be more specific where to find this?

Thank you.

Hugo

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Jan 13, 2021 0
Adobe Employee ,
Jan 13, 2021

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Hi Hugo,

The update should be automatically triggered via your CCD Application. If you still haven't got it, try to log out and log back in.

Thank you,
Mariia 

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Jan 13, 2021 0
Jan 13, 2021

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Mariia I had this to be updated and I did it, is that included in any of these?
Captura de ecrã 2021-01-13, às 23.35.24.png

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Jan 13, 2021 0
Adobe Employee ,
Jan 14, 2021

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CCXProcess update installs automatically via your CCD Application, so there is no need to do anything particular in order for the update to be installed onto your machine. 
You can check the CCXProcess version in CCD Help -> About Creative Cloud. The latest version is 4.1.3.

If you still have the previous version, you can try to log out and log back into CCD, so the updates are triggered. 

Please, let me know if that makes sense.

Thank you,
Mariia

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Jan 14, 2021 0
Jan 13, 2021

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I can't update (blank window within creative cloud) osx big sur beta : 11.2 beta (most recent public as of today)

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Jan 13, 2021 0
Jan 14, 2021

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Having exactly the same problem here

 

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Jan 14, 2021 0
Jan 14, 2021

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I think I solved it. I was going to unistall Creative Cloud Desktop and when I was about to, a pop-up dialogue windowd prompted me to try "repairing" the app before unistalling. I selected "Repair" and it downloaded the newest version and now everything seems to be running Ok. No more fans trying to launch my mac to the moon.

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Jan 14, 2021 2
Jan 14, 2021

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Tried that. Lightroom still uses 520% CPU!?

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Jan 14, 2021 0
Jan 14, 2021

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Can't use Lightroom Classic at all now. Immediately after the start, the CPU usage goes to over 500% and the fans spin up.

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Jan 14, 2021 0
Adobe Employee ,
Jan 14, 2021

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Sorry, you are facing this - could you please open a separate post for the Lightroom issue? This one would only cover CCLibrary and CCXProcess CPU usage. Thank you!

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Jan 14, 2021 0
Adobe Employee ,
Jan 14, 2021

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Good to hear! Please, let us know if you'll see the high CPU usage by CCLibrary and CCXProcess again. (Hopefully not 🙂 

Thank you,
Mariia,
CCLibraries Team

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Jan 14, 2021 0
4 hours ago

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Thank you Mariia!

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4 hours ago 0