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Tonyarmendariz37
Participating Frequently
December 7, 2020
Answered

"CCX Process" and "CCLibrary" causing 100% CPU load and max fan speed in 16" MacBook Pro?

  • December 7, 2020
  • 17 replies
  • 46052 views

Ever since I upgraded to MacOS Big Sur, I've encountered an issue when starting up my computer that the CPU load is at 100% and the fans are running at maximum speed. The Activity Monitor shows that the culprit are two Adobe CC-related processes, something called CCXProcess and CCLibrary. The only way to stop this is to Force Quit the processes otherwise the CPU load and overheating will continue as long as my laptop is on.

 

Is this a known issue and is there any fix yet?

    Correct answer Can AKILTOPU

    I have informed adguard developer team about this issue. They are trying to fix this issue.

    You can use this link about the issue:

    https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

    17 replies

    Show previous replies
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    thomasf63997602
    Participant
    February 6, 2021

    Using latest version of CC app on late 2017 MBP running mac OS Big Sur 11.1 (see screenshot)

    Continuious high-level CPU usage of about 55-65%. Logged out and back in, with no effect.

     

      T
      Tonyarmendariz37Author
      Participating Frequently
      February 8, 2021

      I uninstalled Creative Cloud and reinstalled with the latest version of CCXProcess (4.2) and the issue is still present. 100% CPU usage from CCXProcess and fully-revving fans.

       

      This issue has not been fixed, despite the claims above. 

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      February 8, 2021

      Tony, sorry you still see excessive use of the resources of the computer. For your next steps, please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  Once the logs are uploaded, then begin a chat session at https://helpx.adobe.com/contact.html so that your specific circumstances can be evaluated and corrected.

      T
      Tonyarmendariz37Author
      Participating Frequently
      January 25, 2021

      I just wanted to say that I am no longer having this problem. If some of you are still having the problem, try unstalling Adobe CC and reinstalling the updated version. I have not noticed any CPU spikes since I did so. 

        C
        corwinsl
        Participant
        January 25, 2021

        For me this was a clean installation of Big Sur and then CC on top of it. In other words, I just installed CC and am having this problem.

        T
        Tonyarmendariz37Author
        Participating Frequently
        January 27, 2021

        Well, I spoke to soon because as of today, the issue is back.

         

        I had not noticed it in several days so I don't undersatnd how it can be gone then come back. Nothing has chnaged. Today I started up my MBP and saw CCLibrary at 100% CPU load with max fans. 

         

        The issue was gone for a few days, now it's back. No idea what is happening but the issue is not fixed. 

        A
        artxiste
        Participant
        January 21, 2021

        Did not change my Late 2013 MBP Big sur Fan problem.

        Prior to Big sur, fans were almost always working low, now fans still go crazy just in LIBRARY mode! 

        Please advice. I repeate the CCXProcess 4.1.3.1 did not affect my mbp late 2013 fan problems.

        Mariia Novikova
        Adobe Employee
        Mariia Novikova
        Adobe Employee
        January 21, 2021

        Could you please clarify what exact Adobe process is causing it? High CPU usage on your machine. 
        Do you see CCXProcess is doing that? Could you please provide a sample of that process then?

        Thank you,
        Mariia

          A
          artxiste
          Participant
          January 21, 2021

          Hello and thank you Mariia,

           

          Well I don't know what is causing these fans to go crazy since Big sur, I thought that this update would fix my problem, obviously not.

          So how can I know what is causing this problem? What sample do you want me to show you? From activity monitor?

           

          Thank you

          V
          Valentijn15A9
          Participant
          January 13, 2021

          I can't update (blank window within creative cloud) osx big sur beta : 11.2 beta (most recent public as of today)

            Antonio Wimmer M
            Antonio Wimmer M
            Participating Frequently
            January 14, 2021

            Having exactly the same problem here

             

            Antonio Wimmer M
            Antonio Wimmer M
            Participating Frequently
            January 14, 2021

            I think I solved it. I was going to unistall Creative Cloud Desktop and when I was about to, a pop-up dialogue windowd prompted me to try "repairing" the app before unistalling. I selected "Repair" and it downloaded the newest version and now everything seems to be running Ok. No more fans trying to launch my mac to the moon.

              H
              Hugopalma
              Participating Frequently
              January 7, 2021

              I'm also experiencing the same here. Mcbook Pro 2019 13 inch.

                T
                Tonyarmendariz37Author
                Participating Frequently
                January 7, 2021

                Thank you for replying to this thread. This is definitely a software issue as it appeared with the Big Sur update.

                 

                My only option is to force quit CCXProcess every time I start up my laptop.

                 

                I have not been given a solution yet. 

                  Mariia Novikova
                  Adobe Employee
                  Mariia Novikova
                  Adobe Employee
                  January 12, 2021

                  Are there any new information?

                  -- 

                  Leo


                  Hi Leo,

                  CCXProcess team has released the update with a fix. It should be CCXProcess 4.1.3 - you can check the version in CCD -> Help -> About Creative Cloud.
                  Please, let us know if you got an update and if the problem is gone!

                  Thank you!
                  Mariia

                  J
                  jedimacfan
                  Participant
                  December 29, 2020

                  +1 here. 16" MacBook Pro running the latest version of Big Sur and CC. 100% CPU usage with CCXProcess. 

                    T
                    Tonyarmendariz37Author
                    Participating Frequently
                    January 1, 2021

                    Good to know I'm not the only one.

                    I sent off some diagnostic information to Adobe. Hope I will get an answer or a fix. 

                    I tried uninstalling and re-installing Creative Cloud but the problem repeated itself. No fix yet. 

                      D
                      defaultk8zp5utyby61
                      Participant
                      June 29, 2021

                      Also experiencing this

                       

                      Mariia Novikova
                      Adobe Employee
                      Mariia Novikova
                      Adobe Employee
                      December 8, 2020

                      Hi,

                      We don't really face this on our side, neither our users reported the same. Could we please ask you to get details for us? Sending you a DM.

                      Thank you,
                      Mariia

                        H
                        Hugopalma
                        Participating Frequently
                        January 7, 2021

                        Hi Maria,
                        I'm experiencing the same.
                        Is there any solution for this? This program after Big Sur is drying my battery out in more than 50% than it used to take until it's empty.

                          Mariia Novikova
                          Adobe Employee
                          Mariia Novikova
                          Adobe Employee
                          January 7, 2021

                          Could you please gather Logs using Log Collector and post Logs ID here? That would be helpful to investigate and fix the problem.
                          Thank you!

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