"CCX Process" and "CCLibrary" causing 100% CPU load and max fan speed in 16" MacBook Pro?

Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Ever since I upgraded to MacOS Big Sur, I've encountered an issue when starting up my computer that the CPU load is at 100% and the fans are running at maximum speed. The Activity Monitor shows that the culprit are two Adobe CC-related processes, something called CCXProcess and CCLibrary. The only way to stop this is to Force Quit the processes otherwise the CPU load and overheating will continue as long as my laptop is on.

 

Is this a known issue and is there any fix yet?

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Cloud storage web assets, Libraries

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correct answers 2 Correct Answers

Adobe Employee , Jan 12, 2021 Jan 12, 2021
Hi Leo,CCXProcess team has released the update with a fix. It should be CCXProcess 4.1.3 - you can check the version in CCD -> Help -> About Creative Cloud.Please, let us know if you got an update and if the problem is gone!Thank you!Mariia

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Adobe Employee , Feb 08, 2021 Feb 08, 2021
Tony, sorry you still see excessive use of the resources of the computer. For your next steps, please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  Once the logs are uploaded, then begin a chat session at https://helpx.adobe.com/contact.html so that your specific circumstances can be evaluated and corrected.

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi,

We don't really face this on our side, neither our users reported the same. Could we please ask you to get details for us? Sending you a DM.

Thank you,
Mariia

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Community Beginner ,
Jan 07, 2021 Jan 07, 2021

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Hi Maria,
I'm experiencing the same.
Is there any solution for this? This program after Big Sur is drying my battery out in more than 50% than it used to take until it's empty.Captura de ecrã 2021-01-07, às 10.53.28.png

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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Could you please gather Logs using Log Collector and post Logs ID here? That would be helpful to investigate and fix the problem.
Thank you!

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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I am seeing CCXProcess at 99%-ish all the time. I've got version 4.1.3.1 of CCXProcess (and Big Sur).

 

Screen Shot 2021-01-25 at 9.20.17 AM.png

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New Here ,
Dec 29, 2020 Dec 29, 2020

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+1 here. 16" MacBook Pro running the latest version of Big Sur and CC. 100% CPU usage with CCXProcess. 

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Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Good to know I'm not the only one.

I sent off some diagnostic information to Adobe. Hope I will get an answer or a fix. 

I tried uninstalling and re-installing Creative Cloud but the problem repeated itself. No fix yet. 

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Also experiencing this.

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Community Beginner ,
Jan 07, 2021 Jan 07, 2021

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I'm also experiencing the same here. Mcbook Pro 2019 13 inch.Captura de ecrã 2021-01-07, às 10.53.28.png

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Community Beginner ,
Jan 07, 2021 Jan 07, 2021

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Thank you for replying to this thread. This is definitely a software issue as it appeared with the Big Sur update.

 

My only option is to force quit CCXProcess every time I start up my laptop.

 

I have not been given a solution yet. 

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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@Tonyarmendariz37 @Hugopalma 
Just got an update - CCXProcess team has identified the issue and actively working on releasing the fix as soon as possible. Will keep you updated once the fix is out.
Thank you for your patience!

Mariia

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Thank you very much Mariia, this will make a huge difference in battery life and computer performance. Let us know when the fix is out. Thank you.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Are there any new information?

-- 

Leo

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Hi Leo,

CCXProcess team has released the update with a fix. It should be CCXProcess 4.1.3 - you can check the version in CCD -> Help -> About Creative Cloud.
Please, let us know if you got an update and if the problem is gone!

Thank you!
Mariia

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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Does this fix also address the sign in loop issue? I've been dealing with that since September.

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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This particular fix addresses only one issue related to high CPU usage by CCXProcess. 
Could you please clarify on sign in loop issue? 

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Hey Marie 

 

I'm still facing the same issue although having the latest updateScreen Shot 2021-01-13 at 4.38.15 PM.png

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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Thank you for reporting, I am sending you a Private Message with the details - if you could provide the details, it would help us to investigate and fix as soon as possible.
Thank you!

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Dear Mariia,
I'm not able to find the version. Can you be more specific where to find this?

Thank you.

Hugo

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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Hi Hugo,

The update should be automatically triggered via your CCD Application. If you still haven't got it, try to log out and log back in.

Thank you,
Mariia 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Mariia I had this to be updated and I did it, is that included in any of these?
Captura de ecrã 2021-01-13, às 23.35.24.png

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Adobe Employee ,
Jan 14, 2021 Jan 14, 2021

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CCXProcess update installs automatically via your CCD Application, so there is no need to do anything particular in order for the update to be installed onto your machine. 
You can check the CCXProcess version in CCD Help -> About Creative Cloud. The latest version is 4.1.3.

If you still have the previous version, you can try to log out and log back into CCD, so the updates are triggered. 

Please, let me know if that makes sense.

Thank you,
Mariia

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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I have the same exact problem with big sur and macbook 16

 

I have the latest release CCXProcess but the problem is not fixed. 

 

It is very annoying to terminate ccxprocess everytime 😞

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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@Can AKILTOPU Could you please take a sample of the CCX Process when it is using a lot of CPU and send them to me? Thanks!

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Hi Mariia 

 

What do u mean about sample ? How can i make that? 

 

Today, the same problem occurs again. I have the latest updates. 😕

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