Highlighted

Shared Cloud Files don't appear in CC Desktop App

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Hey,

this is my last resort, I have googled and tried many solutions before so now I am coming to you guys with this:

 

A cloud folder has been shared with me via an invitation link. I accepted the invitation and can now see said folder on my iPhone App and in the browser version of Creative Cloud. 

HOWEVER when I go to the Desktop App of Creative Cloud, click on "Your Work" and then on "Cloud Documents" and "Shared with you", nothing is there. 

I have tried so far:

  • restarting my pc
  • reinstalling creative cloud
  • cleaning my pc with CreativeCloudCleaner.exe and then reinstalling creative cloud
  • getting a new invitation to the folder

 

One thing to note is that I have changed the location of the Creative Cloud Files folder. BUT a) I have changed it in the Desktop App so it should recognize the new path and b) the folder even updates and syncs locally! So my files are on my pc, yet they won't appear in the Desktop App.

If any of you guys could help me out I'd be super grateful, it's quite annoying to not be able to see it.

Topics

Cloud storage web assets, Collaboration, File sync

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Shared Cloud Files don't appear in CC Desktop App

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Hey,

this is my last resort, I have googled and tried many solutions before so now I am coming to you guys with this:

 

A cloud folder has been shared with me via an invitation link. I accepted the invitation and can now see said folder on my iPhone App and in the browser version of Creative Cloud. 

HOWEVER when I go to the Desktop App of Creative Cloud, click on "Your Work" and then on "Cloud Documents" and "Shared with you", nothing is there. 

I have tried so far:

  • restarting my pc
  • reinstalling creative cloud
  • cleaning my pc with CreativeCloudCleaner.exe and then reinstalling creative cloud
  • getting a new invitation to the folder

 

One thing to note is that I have changed the location of the Creative Cloud Files folder. BUT a) I have changed it in the Desktop App so it should recognize the new path and b) the folder even updates and syncs locally! So my files are on my pc, yet they won't appear in the Desktop App.

If any of you guys could help me out I'd be super grateful, it's quite annoying to not be able to see it.

Topics

Cloud storage web assets, Collaboration, File sync

Views

34

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 08, 2020

Copy link to clipboard

Copied

Facing the same issue. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...