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Trouble to connect CloudFlare DNS to my portfolio site

Explorer ,
Jan 20, 2021 Jan 20, 2021

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Today I've pasted the four A Records of my Adobe Portfolio website to CloudFlare DNS Dashboard. But unfortunately, the address (rainbowil.co) is redirecting to portfilio.adobe.com/missing, and the connecting domain page on AP saying "Looks like your domain settings have not yet been configured correctly with our IP address". Everything looks alright on my DNS dashboard (screenshot attached). So what's the problem?

 

Screen Shot 2021-01-21 at 12.03.43 AM.png

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correct answers 1 Correct answer

Community Expert , Jan 20, 2021 Jan 20, 2021

How long ago did you change the named server? 

 

For Portfolio technical support, please contact the Portfolio team directly.

 

And for reference, here is the related Knowledgebase article.

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

 

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Community Expert ,
Jan 20, 2021 Jan 20, 2021

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Sorry, no forum here... unless some other Portfolio user has an answer
See Employee Dave's reply "Portfolio team asked us to close up shop here"
-This link has all of the currently available information on Portfolio
-https://community.adobe.com/t5/download-install/is-portfolio-still-being-developed/td-p/11583268?pag...

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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So is there a dedicated forum for Adobe Portfolio? Because I haven't found one...

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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Nevermind, I saw the comments on the link you sent. This is why I'm moving from Adobe next year, your customer service (oh, and the lack of support *for six years* in RTL languages on XD and most not-desktop apps). There's no way to ask for your help with Portfolio, huh? The chat people aren't answering questions about it. The forum has been closed. This forum is not accepting answers about it anymore What is this? Why delibriationg force us to move? You either close the service (something you clearly want to), or support your users. Dont keep it live but ignore it anywhere other than slow email responses. It's the source of our main websites. We can't wait for emails when there is trouble with our websites. We are losing clients that way, and so do you. Your company culture is really beyond me.

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Community Expert ,
Jan 20, 2021 Jan 20, 2021

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How long ago did you change the named server? 

 

For Portfolio technical support, please contact the Portfolio team directly.

 

And for reference, here is the related Knowledgebase article.

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Explorer ,
Jan 21, 2021 Jan 21, 2021

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Luckily the Adobe Portfolio team has solved it to me now through the email. Thx

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Community Expert ,
Jan 21, 2021 Jan 21, 2021

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Glad Portfolio support was able to help you. 🙂

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Aug 21, 2021 Aug 21, 2021

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Could you post the solution here for the benefit of others?

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Community Expert ,
Aug 21, 2021 Aug 21, 2021

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Feel free to contact Portfolio support for assistance.  But be patient.  I don't think they work on weekends.

 

See links below:
- FAQ & Knowledgebase

- Contact Portfolio Support Team

- Leave feedback on Adobe UserVoice

 

Nancy O'Shea— Product User, Community Expert & Moderator

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