Unable to delete Mobile Creations

Community Beginner ,
Mar 09, 2019 Mar 09, 2019

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When I try to delete files in Mobile Creations I get the error "Could not delete some items" and the files are not deleted.

This occurs across web and iOS app interfaces for Creative Cloud and also when I try to delete these files via the iOS apps that created them.

I have created this thread because I was unable to find a solution for this on the forums, or a way to contact support directly for Creative Cloud file issues

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Adobe Employee ,
Mar 28, 2019 Mar 28, 2019

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Hi Casey,

Can you provide the names of all files which this issue is occuring with? Is the email address you use here on the forums the same one you use for your membership and where the issue is occuring?

Thanks,

- Dave

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Community Beginner ,
Mar 28, 2019 Mar 28, 2019

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There are 6 files in total. 4x Photoshop Sketch “Project” and 2x Photoshop Mix “New Composition“

Yes, it is the same email address.

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Adobe Employee ,
Mar 28, 2019 Mar 28, 2019

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Thanks for the info Casey. I'll report the issue to our developers to see what can be done.

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Community Beginner ,
Mar 28, 2019 Mar 28, 2019

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Thank you. Also, it is not just these files; any new mobile creation is unable to be deleted.

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New Here ,
Apr 01, 2019 Apr 01, 2019

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I have had the same issues.

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Community Beginner ,
Apr 06, 2019 Apr 06, 2019

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Thanks David. Has there been any progress on this, or a workaround to resolve the issue of not being able to delete Mobile Creations? (like an account reset?)

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Community Beginner ,
Mar 28, 2019 Mar 28, 2019

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I've been having the same problem for a couple months now. I ended up contacting support through Adobe Sketch, but so far there's been no solution. I'm sorry you're experiencing this too, but in a way it's a slight relief for me. Hopefully more people reporting this issue will help them figure out what's going on.

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Community Beginner ,
May 20, 2019 May 20, 2019

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The issue is still unresolved, so this week I requested a cancellation of my account and refund, both have been completed.

Adobe Support were very helpful and I appreciate their efforts.

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New Here ,
Aug 16, 2019 Aug 16, 2019

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I have the same problem for a few months too.

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Community Beginner ,
Jun 10, 2020 Jun 10, 2020

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Same problem. I've got 38 old Adobe Sketch, Draw, etc project files in my 'Mobile Creations'

 file tab that I haven't been able to delete, rename, or do anything with (throws an error 'could not delete item') for months.

I was on with Adobe support for a couple hours today and they just got back to me with a fix (wait for it).

 

They told me to delete the files and empty the trash.

 

<sarcasm>Wish I had thought of that!</sarcasm>

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Explorer ,
Jun 16, 2020 Jun 16, 2020

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I have the same problem right now.

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Explorer ,
Sep 28, 2020 Sep 28, 2020

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Having the same issue still - going to create a new thread, since it looks like this one isn't being watched anymore.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Hi - I had the same problem, and I worked out a solution. I googled this and no-one seems to have an answer, which is odd......

Anyway, the problem is with your account. You probably have an old email account you are using instead of one created especially for Sketch. I think the issue is the account needs updating. That will need an Adobe fix 

SO - the solution (work around really) is to create a NEW account with a new email address - then transfer any of your work you want to keep to the new account (send yourself links). It worked for me, because I have 2 email addresses - my main one (which is just a forwarder) , and a google one. I'm now using my google address, and I can delete projects ok.

 

I hope this helps someone out there.

 

Robert.

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