Unable to delete Mobile Creations

Mar 09, 2019

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When I try to delete files in Mobile Creations I get the error "Could not delete some items" and the files are not deleted.

This occurs across web and iOS app interfaces for Creative Cloud and also when I try to delete these files via the iOS apps that created them.

I have created this thread because I was unable to find a solution for this on the forums, or a way to contact support directly for Creative Cloud file issues

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Unable to delete Mobile Creations

Mar 09, 2019

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When I try to delete files in Mobile Creations I get the error "Could not delete some items" and the files are not deleted.

This occurs across web and iOS app interfaces for Creative Cloud and also when I try to delete these files via the iOS apps that created them.

I have created this thread because I was unable to find a solution for this on the forums, or a way to contact support directly for Creative Cloud file issues

TOPICS
File sync

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3.2K

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Mar 09, 2019 1
Adobe Employee ,
Mar 28, 2019

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Hi Casey,

Can you provide the names of all files which this issue is occuring with? Is the email address you use here on the forums the same one you use for your membership and where the issue is occuring?

Thanks,

- Dave

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Mar 28, 2019 0
Mar 28, 2019

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There are 6 files in total. 4x Photoshop Sketch “Project” and 2x Photoshop Mix “New Composition“

Yes, it is the same email address.

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Mar 28, 2019 0
Adobe Employee ,
Mar 28, 2019

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Thanks for the info Casey. I'll report the issue to our developers to see what can be done.

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Mar 28, 2019 0
Mar 28, 2019

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Thank you. Also, it is not just these files; any new mobile creation is unable to be deleted.

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Mar 28, 2019 1
Apr 01, 2019

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I have had the same issues.

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Apr 01, 2019 1
Apr 06, 2019

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Thanks David. Has there been any progress on this, or a workaround to resolve the issue of not being able to delete Mobile Creations? (like an account reset?)

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Apr 06, 2019 0
Mar 28, 2019

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I've been having the same problem for a couple months now. I ended up contacting support through Adobe Sketch, but so far there's been no solution. I'm sorry you're experiencing this too, but in a way it's a slight relief for me. Hopefully more people reporting this issue will help them figure out what's going on.

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Mar 28, 2019 1
May 20, 2019

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The issue is still unresolved, so this week I requested a cancellation of my account and refund, both have been completed.

Adobe Support were very helpful and I appreciate their efforts.

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May 20, 2019 0
Aug 16, 2019

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I have the same problem for a few months too.

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Aug 16, 2019 0
Jun 10, 2020

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Same problem. I've got 38 old Adobe Sketch, Draw, etc project files in my 'Mobile Creations'

 file tab that I haven't been able to delete, rename, or do anything with (throws an error 'could not delete item') for months.

I was on with Adobe support for a couple hours today and they just got back to me with a fix (wait for it).

 

They told me to delete the files and empty the trash.

 

<sarcasm>Wish I had thought of that!</sarcasm>

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Jun 10, 2020 0
Explorer ,
Jun 16, 2020

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I have the same problem right now.

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Jun 16, 2020 0
Explorer ,
Sep 28, 2020

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Having the same issue still - going to create a new thread, since it looks like this one isn't being watched anymore.

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Sep 28, 2020 0