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unable to sync because the owner has exceeded their storage quota

New Here ,
Aug 10, 2015

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Hi @ll.

Since last week we are not able to sync our files with the Adobe CC Cloud (see topic).

Any Ideas?

cheers, Maiko

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File sync

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unable to sync because the owner has exceeded their storage quota

New Here ,
Aug 10, 2015

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Hi @ll.

Since last week we are not able to sync our files with the Adobe CC Cloud (see topic).

Any Ideas?

cheers, Maiko

TOPICS
File sync

Views

1.2K

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Aug 10, 2015 0
Adobe Employee ,
Aug 10, 2015

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Aug 10, 2015 0
New Here ,
Aug 10, 2015

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Hi Megha.

Thanks for quick answer, but none of the solutions are pointed to our problem.

We have less than 5 GB (from 100 available) currently in use and the Devices are Apples and Windows based systems.

A Check to verify has been made with a completly new Apple Computer outside of our Officenetwork.

Cheers, Maiko

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Aug 10, 2015 0
Adobe Employee ,
Aug 10, 2015

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Hi IT,

Please refer below to delete files and to free up storage:

https://helpx.adobe.com/creative-cloud/help/sync-files.html

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Hope this helps.

Regards

Megha Rawat

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Aug 10, 2015 1
New Here ,
Sep 10, 2018

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I'm also having this issue.  It seems like it may have just popped up when I upgraded to High Sierra.

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Sep 10, 2018 0
New Here ,
Dec 21, 2018

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The assets are probably in a  folder shared with you by someone else. You have added assets but they won't sync because this persons storage quota is exceeded. When you move the assets to another folder within your personal Creative Cloud Assets folder they will sync. Contact the person who shared the folder and check their storage quota.

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Dec 21, 2018 0
New Here ,
Apr 06, 2019

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Having this same issue this whole week!

We are at 71% capacity. Deleted files are already cleaned out. lots of free space.

Any change I attempt to make to a file automatically gives the "...owner exceeded storage quote).

Again, we have NOT reached storage limit, we are at 71%. Please help Adobe, we have tried many times with your tech support all week, and still not working.

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Apr 06, 2019 2
New Here ,
Aug 19, 2019

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Hi, did you get this resolved? I have just started working with CC shared files and the first test we did at 4% storage we ran into this problem!

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Aug 19, 2019 0