Update payment method

New Here ,
Nov 22, 2020 Nov 22, 2020

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My creative cloud subscription automatically extends itself and I paid using PayPal. Now this time my credit card expired and I got a notification to update my payment method. So I did but I am still getting notified twice almost every 30 minutes. Everytime I click on the notification I get redirected to my Adobe profile but on the website, there is nothing wrong. This is very annoying! I hope someone can help me.

 

Thanks in advance.

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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We aren't Adobe employees here, so we don't have access to account information.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

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New Here ,
Nov 22, 2020 Nov 22, 2020

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Ok thank you!

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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Hmmmm.......  Do you have more than one account?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 22, 2020 Nov 22, 2020

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I got another account but does that matter?

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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If you have mroe than one PAID account, perhaps your other one requires updated payment details, too.

Log-out and log-in to your other account.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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