This conversation has been locked.

Why can't I permanently delete files from my creative cloud space?

Community Beginner ,
Dec 19, 2013

Copy link to clipboard

Copied

every time I try to delete files it say "an error accured. try again later."

@AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

If you are not able to see items in your Archive let me know.

TOPICS
File sync

Views

11.4K

Likes

Translate

Translate

Report

Report
Dec 19, 2013 0
Explorer ,
Sep 16, 2020

Copy link to clipboard

Copied

Same issue, Files in the deleted items area I am trying to delet permanently wont delet.

Likes

Translate

Translate

Report

Report
Sep 16, 2020 0
Community Beginner ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi,
In fact you have to delete permanently the files by selecting « all files » in your « deleted files » folder, in the creative cloud web app.
The tricky thing is that there is no « select all file » button : you have to select the first file manually, then push « shift » and select the last file of the selection.
Then click « delete all file ».
The next tricky thing is that this option doesn’t work on safari, use firefox or chrome to do it.
Good luck with this very « user friendly » service 🙂
JB

Likes

Translate

Translate

Report

Report
Sep 16, 2020 0
New Here ,
Oct 01, 2020

Copy link to clipboard

Copied

Same issuse... I can't mass delete my trash folder. Whenever I try I get, "Could not delete some assets permanently".

Can someone please delete everything in my trash folded? 

Imac 10.15.6

Chrome Version 85.0.4183.102

Likes

Translate

Translate

Report

Report
Oct 01, 2020 0
Community Beginner ,
Oct 01, 2020

Copy link to clipboard

Copied

I have a solution to everyone suffering (like myself). Since Adobe is unable or unwilling to add a simple "Empty" or "Delete all" button after nearly 7 years, I took thinks in my own hands.

 

Using Chrome:

Go to your deleted files (https://assets.adobe.com/deleted).

Press F12 to open the Chrome debugger window.

Go to the "Network" tab.

At the bottom of the tab, select "Request blocking"

Add "blob:https://assets.adobe.com/*" and Enable request blocking.

Scroll down and select as many rows as you want.

Press permanently delete.

Ignore any errors shown, the files will be deleted.

 

This helped me deleted tens of thousands of files totaling over 200GB in size. Great job Adobe, truly a great and functional site.

Likes

Translate

Translate

Report

Report
Oct 01, 2020 1
Community Beginner ,
Oct 01, 2020

Copy link to clipboard

Copied

Also, I just wrote a Powershell script that will automate this 100% for everyone. I'll post it up on Github later today or tomorrow in this repository - https://github.com/adammodlin/ClearAdobeAssetsDeleteItems.

Likes

Translate

Translate

Report

Report
Oct 01, 2020 0
New Here ,
Oct 12, 2020

Copy link to clipboard

Copied

I'm am having this same issue I cannot permanently delete files from my "Deleted" folder. Please can you wipe this for me?

Likes

Translate

Translate

Report

Report
Oct 12, 2020 0