ADE Authorization

[shannon58]

ADE shows that my Adobe Account is authorized.  My Kobo EReader settings shows my Adobe Account is authorized.  EReader shows library book content being downloaded to EReader however they wont' open and an error messages states it is due to lack of authorization.  Not sure what the issue is as I have used EReaders for years and never had a problem.  This is a new computer and new ADE download.

[Nanaky]

Can you open the file before it move to the Reader?

[shannon58]

Yes originally I could open the download in ADE.  However now there is an additional problem.  If I try to download I get a ADE message stating the computer is not authorized however the settings indicate that both the computer and the EReader device is authorized.  The authorization option is greyed out because the computer is already authorized.  I have even tried uninstalling ADE and reinstalling but the same problem persists.

[Nanaky · Accepted solution]

Macintosh:

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

Windows:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[shannon58]

Thank you, I can now download to my EReader again

[Nanaky]

You are welcome.

[jamesm67225493]

in step 7  what is name and location of backup key?

[defaultxms9h8hl2x8h]

For other people having issues with ADE, after resetting Kobo, uninstalling/reinstalling ADE, unauthorizing both a bunch of times and working on it for over 3 hours I finally got everything working by going back to ADE version 3.0.  Now everything is working great but I had to start fresh with an empty library.  I was getting multiple duplicates too, and they would not delete.  Ugh. What a stupid program!  You can dowload version 3.0 here if you are having as much trouble as I did.

https://www.adobe.com/support/digitaleditions/downloads.html

[Alixandra239933596u9l]

I can't seem to actually access a 3.0 installer. Is there a new link? it keeps bringing me back to the support page with no download.