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saram1828574
Participant
May 17, 2016
Question

ADE Authorized Old Adobe ID

  • May 17, 2016
  • 1 reply
  • 552 views

Somehow when I installed ADE, it authorized an old Adobe ID, associated with an email I no longer have. After wasting at least an hour with support, they insisted that the old email is not associated with any Adobe ID, but ADE clearly is using it and trying to send verification emails to it. I cannot deauthorize the account unless I get the verification email, and I can't get that because it's being sent to an account I no longer have. When I downloaded a book into ADE and transferred to my Nook, the Nook said I was an unauthorized user, I guess it is associated with the new Adobe ID? I also couldn't download the book into ADE on my laptop, which is not authorized at all, because it said it had been downloaded already by another user (presumably the user associated with the old Adobe ID). This is a mess and Adobe was absolutely no help and insisted that I can only get help here. Beyond frustrated. Anyone have any ideas?

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    May 19, 2016

    If the eBook are authoirze with the other or old mail adress it can read only with this mail adress. Have you not access to the adobe ID you can only ask your reseller if you get a new download which can linked with your current Adobe ID.

    S
    saram1828574Author
    Participant
    June 2, 2016

    Thank  you, that helps for that particular book. But my biggest problem is that I now have my desktop authorized to an old Adobe ID that is associated with an email I no longer have and a password I no longer know. Adobe denies that the email is associated with any account, but it clearly shows on my computer as being associated. How can I deactivate the old Adobe ID?

    Nanaky
    Nanaky
    Participating Frequently
    June 3, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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