Skip to main content
RobynLeeu
RobynLeeu
Participant
August 8, 2019
Question

ADE stopped working in May 2019.

  • August 8, 2019
  • 1 reply
  • 758 views

When I download library books they do not appear in ADE. Then ADE will not allow me close it or use any of the buttons. This program was working fine I was travelling and getting books from the library regularly with no problems.

I have tried uninstalling it and downloading it again then unauthorising then reauthorising but it still won't work.

I have tried installing the version 3 but I get an activation error.

I need help as I can't get books onto my KOKBO e-reader.

Robyn

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 8, 2019

    Seams Kobo work only with Version 3. Which error message you get in ADE 3.0?

    RobynLeeu
    RobynLeeuAuthor
    Participant
    August 8, 2019

    Hi

    I was getting an error which said "Activation Error."

    After uninstalling and installing again I re authorised the computer. When

    I download a book it appears in ADE if the KOBO is not connected. If

    connected the book does not appear in ADE. Also in both instances ADE

    stalls I can't open book I can't close ADE. If I shut the computer down and

    restart it when I open ADE there is no book there.

    I'm wondering if when I reauthorised the computer I may have done it wrong.

    I did under Overdrive rather than Adobe ID.

    Robyn

    Nanaky
    Nanaky
    Participating Frequently
    August 8, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices