ADE stopped working in May 2019.

[RobynLeeu]

When I download library books they do not appear in ADE. Then ADE will not allow me close it or use any of the buttons. This program was working fine I was travelling and getting books from the library regularly with no problems.

I have tried uninstalling it and downloading it again then unauthorising then reauthorising but it still won't work.

I have tried installing the version 3 but I get an activation error.

I need help as I can't get books onto my KOKBO e-reader.

Robyn

[Nanaky]

Seams Kobo work only with Version 3. Which error message you get in ADE 3.0?

[RobynLeeu]

Hi

I was getting an error which said "Activation Error."

After uninstalling and installing again I re authorised the computer. When

I download a book it appears in ADE if the KOBO is not connected. If

connected the book does not appear in ADE. Also in both instances ADE

stalls I can't open book I can't close ADE. If I shut the computer down and

restart it when I open ADE there is no book there.

I'm wondering if when I reauthorised the computer I may have done it wrong.

I did under Overdrive rather than Adobe ID.

Robyn

[Nanaky]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[RobynLeeu]

I have done this and tried to down load a book. Now the error is:

E_LIC_ALREADY_FULLFILLED_BY_ANOTHER_USER

It seems I am going around in circles!

Robyn

[Nanaky]

Then you ebook is link with a other Adobe ID. Should contact the Library or Reseller of the eBook with ID was used für the file.

[RobynLeeu]

Sorry for the delay I have been working with the library staff to find out

if "Libby" is interfering with my downloads, but that is not the case.

Now when I select a new book from Overdrive and download it, ADE opens but

nothing else happens, the book appears in my downloads as an ADE file but

it will not open.

I get no error messages.

I have no idea what is wrong. I have checked the default apps and it is

correctly set for ADE.

Any help would be appreciated but I will be off line for a few days with no

access to internet.

Thanks

Robyn

[Nanaky]

Has you try go to file > add to library > choose the ebook?

[RobynLeeu]

Ok I did this and the book came up but once I connected the Kobo ADE

stopped working all the buttons went grey and I can't close it down.

I then restarted the computer to close ADE, opened ADE, the book had gone.

Next I closed ADE connected the Kobo and opened ADE all buttons were

working. I went to File added book and it came up but all buttons on ADE

went grey again and I couldn't close the program.

What next..

R

[Nanaky]

Has you try to contact kobo soport with which ADE version his reader are suppored?