Skip to main content
E
esthervilla0422
Participant
March 2, 2015
Question

ADE Update Error

  • March 2, 2015
  • 1 reply
  • 568 views

When I open ADE, a message appears telling me that there is an update available. However, when I click the on the "Update" option, it says that the update is unable to download. The subsequent message reads: "Ensure you are connected to the internet and try again. If you are connected to a corporate network, ensure proxy settings are enabled and try again." I am in fact connected to the internet and I made sure that my proxy settings indicated @no proxy but the message continues to pop up.  I am using a PC with Windows 7. Any help would be great. Thanks in advance.

    This topic has been closed for replies.

    1 reply

    mary lous21378914
    mary lous21378914
    Participant
    May 7, 2015

    I am having the exact same problem, except my computer is an MS Surface Pro 3 running Windows 8.1.  I am not on a corporate network, but rather using my home network.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 8, 2015

    You can explicitly download the latest version of ADE from:

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    Dierk
    Dierk
    Participating Frequently
    January 25, 2016

    While this is the work-around I, and probably everybody else, has been using for months, it is not a solution. As you guess, I have the exact same problem - with every single update for ADE.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices