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H
hallic71576749
Participant
September 11, 2017
Question

ADE Will Not Authorize my Ereader

  • September 11, 2017
  • 4 replies
  • 5010 views

Hello,

We've followed your instructions and deauthorized and then tried to get ADE to recognize computer and ereader. It will not. Please advise. H. Casser-Jayne

    This topic has been closed for replies.

    4 replies

    E
    ericl52863307
    Participant
    September 27, 2017

    I am having this same problem.  I have checked to make sure that I am sending ACSM files to ADE (not overdrive), and the problem continues.  I work at a public library, and one of our customers came in with this problem and I couldn't help her.  I spent an hour an a half trying ALL of the above solutions, with no luck.  I imagine that other users are having the same problem.  What do I tell my customers who are having this issue?

    I
    irvingz15568319
    Participating Frequently
    September 27, 2017

    One thing is to use the correct site.the tech from overdrive asked me to

    use toronto public library overdrive specifically not the overdrive

    app.this seems to have worked.

    On Wed, Sep 27, 2017 at 3:39 PM ericl52863307 <forums_noreply@adobe.com>

    J
    jeffr42215209
    Participant
    September 22, 2017

    I am having the same problem that just appeared.  After "borrowing" a book from the library, I can successfully download to my desktop (and read it) but once transferred to the Kobo it gets the message "eReader is not authorized...".  

    I have erased and re-authorized many times in different orders, trying to find a solution.  Nothing is working.  I have also reinstalled the ADE software, done a repair, factory reset the Kobo.

    I
    irvingz15568319
    Participating Frequently
    September 22, 2017

    Exactly my problem .i can download a book in overdrive.cant download to my

    kobo touch.i wondered if I authorized ADE without an adobe Id and this

    prevented downloading To my kobo touch. I can't reverse this however.

    On Fri, Sep 22, 2017 at 10:06 AM jeffr42215209 <forums_noreply@adobe.com>

    AJIT_M
    AJIT_M
    Inspiring
    September 14, 2017

    Hi,

    I have sent an email to you and I would request you to provide the requested information on the same email so that we can connect and look into the issue.

    Regards,
    Ajit

    P
    philmorriss
    Participant
    September 28, 2017

    Ajit

    I also have an adobe account and am suddenly unable to open all my epub purchases, including ones I made just last week!!

    Can you send me advice as to how to resolve this please?

    Phil Morriss

    [Private mail address removed by Moderator]

    Yes I do have an ADOBE ID and am logged onto the Adobe Digital Editions with the same ID and password.

    bigmom34
    bigmom34
    Participant
    February 16, 2020

    Installing 3.0 works. but if you want a quick work-around: Check out another ebook from your library and open it to ADE. From ADE move it to your ereader. Once you do that then the other book(s) that were giving you trouble will suddenly work.

    This was suggested on another thread and it is a good work around (other than having to take out a book you might not actually want to read).  eReader not authorized to open this book

    1. Transfer the library book to your Kobo and try it.

    2. If you get the "oops! not authorized..." or whatever, go back to your library website and download a second book.  Doesn't matter what it is, just borrow something else that is available immediately. 

    3. Download the second book and transfer it to your device.

    Just like magic, both books all of a sudden work no problem.  Very strange but there's clearly some kind of bug in the underlying Kobo software...


    HOLY COW, downloading 2 books from my public library to ADE and then moving them together to my device really WORKS!!I was able to open both books that previously had been refused to me.

     

    I have an older Kobo Glo and couldn't get my library books to open through Overdrive without the dreaded "Your eReader is not authorized to open this book" message... (and yes, both ADE and my device had the same identical Vendor ID). I could only read my library books on my laptop using ADE, but not on my Kobo Glo. When I called Kobo, they suggested I use ADE 3.0, but when  installing it on my new Windows 10 laptop, it requested I install the older Microsoft .NET Framework 3.5 (I wasn't at all comfortable doing that, not knowing what issues installing that might create). So I have searched and searched and was just about to give up when I found this trick, which totally works! Thanks so much "suburbandiva" for taking the time to share this with us! Happy reading!

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    September 12, 2017

    Hi,

    Would you be able to share the error message you are getting while trying to authorize the eReader. It would be helpful if you could also provide some details about whether you face the same issue when you authorize ADE on your computer and the version of ADE you are using.

    Regards,

    Sharad

    H
    hallic71576749Author
    Participant
    September 12, 2017

    Hello, There seems to be no problem opening the file on my computer. When I try to open it on Kobo I get "Your ereader is not authorized to open this book. As per your CSR's instructions, we deauthorized the computer in ADE, and followed reauthorization that said it would authorize all computers, which it did not.

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    September 13, 2017

    Hi,

    Are you seeing this error with all ebooks or with some specific ones?

    Please verify that the ereader and ADE are both signed in using the same account.

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