Participant

Question

ADE Will Not Authorize my Ereader

Forum|Forum|8 years ago
September 11, 2017
4 replies
5010 views

Hello,

We've followed your instructions and deauthorized and then tried to get ADE to recognize computer and ereader. It will not. Please advise. H. Casser-Jayne

This topic has been closed for replies.

E

ericl52863307

Participant

I am having this same problem. I have checked to make sure that I am sending ACSM files to ADE (not overdrive), and the problem continues. I work at a public library, and one of our customers came in with this problem and I couldn't help her. I spent an hour an a half trying ALL of the above solutions, with no luck. I imagine that other users are having the same problem. What do I tell my customers who are having this issue?

I

irvingz15568319

Participating Frequently

One thing is to use the correct site.the tech from overdrive asked me to

use toronto public library overdrive specifically not the overdrive

app.this seems to have worked.

On Wed, Sep 27, 2017 at 3:39 PM ericl52863307 <forums_noreply@adobe.com>

J

jeffr42215209

Participant

I am having the same problem that just appeared. After "borrowing" a book from the library, I can successfully download to my desktop (and read it) but once transferred to the Kobo it gets the message "eReader is not authorized...".

I have erased and re-authorized many times in different orders, trying to find a solution. Nothing is working. I have also reinstalled the ADE software, done a repair, factory reset the Kobo.

I

irvingz15568319

Participating Frequently

Exactly my problem .i can download a book in overdrive.cant download to my

kobo touch.i wondered if I authorized ADE without an adobe Id and this

prevented downloading To my kobo touch. I can't reverse this however.

On Fri, Sep 22, 2017 at 10:06 AM jeffr42215209 <forums_noreply@adobe.com>

AJIT_M

Inspiring

Hi,

I have sent an email to you and I would request you to provide the requested information on the same email so that we can connect and look into the issue.

Regards,
Ajit

bernadettes13037035

Participating Frequently

Hi I did not receive your email, that you sent saying

I would request you to provide the requested information on the same email so that we can connect and look into the issue.

Regards,
Ajit"

Please resend tHANKS

AJIT_M

Inspiring

Hi,

I have sent you a private message with our contact details and few steps that you may try to diagnose the issue.

I will be looking forward to your response.

Regards,

Ajit

S

Sharad Vatsa

Adobe Employee

Hi,

Would you be able to share the error message you are getting while trying to authorize the eReader. It would be helpful if you could also provide some details about whether you face the same issue when you authorize ADE on your computer and the version of ADE you are using.

Regards,

Sharad

H

hallic71576749Author

Participant

Hello, There seems to be no problem opening the file on my computer. When I try to open it on Kobo I get "Your ereader is not authorized to open this book. As per your CSR's instructions, we deauthorized the computer in ADE, and followed reauthorization that said it would authorize all computers, which it did not.

S

Sharad Vatsa

Adobe Employee

Hi,

Are you seeing this error with all ebooks or with some specific ones?

Please verify that the ereader and ADE are both signed in using the same account.

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