ADE Will Not Authorize my Ereader

[hallic71576749]

Hello,

We've followed your instructions and deauthorized and then tried to get ADE to recognize computer and ereader. It will not. Please advise. H. Casser-Jayne

[irvingz15568319]

try frontlinesupport @overdrive.com the tech corrected my faults one of

which was he recommended i use toronto publick library overdrive site to

download books not the overdrive site. evidently not the same

On Sat, Sep 23, 2017 at 12:55 PM, irving zelcer <irving.zelcer@gmail.com>

[ericl52863307]

I am having this same problem.  I have checked to make sure that I am sending ACSM files to ADE (not overdrive), and the problem continues.  I work at a public library, and one of our customers came in with this problem and I couldn't help her.  I spent an hour an a half trying ALL of the above solutions, with no luck.  I imagine that other users are having the same problem.  What do I tell my customers who are having this issue?

[irvingz15568319]

One thing is to use the correct site.the tech from overdrive asked me to

use toronto public library overdrive specifically not the overdrive

app.this seems to have worked.

On Wed, Sep 27, 2017 at 3:39 PM ericl52863307 <forums_noreply@adobe.com>

[jeffr42215209]

I have found that if I authorize a book that was already working, with the same user ID that it now no longer works either

[irvingz15568319]

you can request a fix from overdrive tech.they helped me. actually they

took over my computer and corrected the fault

On Wed, Sep 27, 2017 at 5:23 PM, jeffr42215209 <forums_noreply@adobe.com>