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L
learax
Participant
February 14, 2017
Answered

Adobe Digital Edition crashes on iPad while opening acsm file from library

  • February 14, 2017
  • 2 replies
  • 1737 views

hello,

I just purchased a book with acsm extension.

I down loaded the app from AppStore on my iPad, signed in with my id, it auto downloaded. when finished, application hanged and crashed.

I tried several times, deleted app, reinstalled it, without any luck

I'm not able to use my purchased book.

please Adobe people help me?

Best regards,

Lea

    This topic has been closed for replies.
    Correct answer Sharad Vatsa

    Hi,

    Would you be able to check whether you are facing this issue with this specific ACSM file or with other ebooks as well? You may try downloading an eBook from the Sample eBook Library | Adobe Digital Editions and test with it.

    Regards,

    Sharad

    2 replies

    S
    Adobe Employee
    Sharad VatsaCorrect answer
    Adobe Employee
    February 15, 2017

    Hi,

    Would you be able to check whether you are facing this issue with this specific ACSM file or with other ebooks as well? You may try downloading an eBook from the Sample eBook Library | Adobe Digital Editions and test with it.

    Regards,

    Sharad

    L
    learaxAuthor
    Participant
    February 15, 2017

    yes you're right. this means the acsm file I bought is faulty. I'm going to contact the vendor.

    thanks a lot for your support.

    Best regards,

    Lea

    L
    learaxAuthor
    Participant
    February 15, 2017

    Up,

    no one can help?

    thaks

    M
    Moreno5EEA
    Participant
    August 24, 2020

    I have the same problem on an Ipad 11 pro. I can see my books on the app but when I try to open one of these the App crashes...No problem if I try to open them on my Win 10 PC.

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