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A
AvidReaders
Participant
April 20, 2015
Answered

Adobe Digital Edition: it is not responding and not closing

  • April 20, 2015
  • 1 reply
  • 418 views

I opened the ADE and could neither access the library nor close the window.  I tried downloading a book from the internet unto the ADE, which it did do, however i still cannot access the library to download the book on Kobo.

What should I do.  Is there a way to contact Adobe by phone?

I will loose hundreds of purchased books..........................desperate to solve issue.

This topic has been closed for replies.
Correct answer shreya

Restart your machine and try

Please let us know the machine configuration. Windows or Mac?? and which version ??

Since when ADE developed this problem on your mchine ?

1 reply

S
Adobe Employee
shreyaCorrect answer
Adobe Employee
April 21, 2015

Restart your machine and try

Please let us know the machine configuration. Windows or Mac?? and which version ??

Since when ADE developed this problem on your mchine ?

A
AvidReadersAuthor
Participant
April 21, 2015

Thanks for your help.

I did restart the computer and ADE was back to normal.  I use Windows 7 enterprise and this is the first time I have had this problem.

A
AvidReadersAuthor
Participant
April 22, 2015

I would like to add that i had previously restarted the computer and yet it did not work.  I had a message from microsoft that an update had not been succesful.............i instigated the update and it downloaded.  I tried opening ADE after that and it worked.

Mystery!

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