Adobe digital Edition scrolling issue on Macbook Pro

[kargan]

I am facing issues with scrolling through the books that I have bought online (DRM pdf).

As recommened in several other post, I tried using other lower version of ADE, viz 3.0, 2.0 including the latest 4.5. All version has the same issue. It looks like compatibility issue with Macbook.

I have faced similar issue with Acrobat reader with slow scrolling and as solution, I always used default "Preview" application. In this case since its a DRM protected, I cannot do that.

I also tried to contacting the customer care via chat service, but couldn't get any new information than found on this community. At the end was recommended back to ask in this community. Apparently, no one is really of any help at this point.

System environment, I am using:

- MacBook Pro (15-inch, 2019)

- macOS Mojave (v10.14.6)

- ADE Version 4.5

Please somebody help or guide me to escalate this issue.

[kargan · Accepted solution]

I finally found a workaround for this issue, but its a long solution.

Solution: Use the PocketBooks Andriod app installed on the android studio's emulator.

Steps:

1. Install Android Studio

2. Create a Sample project

3. Go to Tools ->  AVD Manager

4. Create new android virtual device with Google Play Store support (eg. Pixel 3)

5. Start the virtual device

5. Sign in with Google Account

6. Install the "PocketBooks" app from Play store

7. Open "PocketBooks" app and add Adobe DRM account

8. Download ASCM file (provided by book vendors) and open with PocketBooks

9. Open the book, scroll, swipe

10. Change to Landscape mode for Android Virtual Device, zoom to fit the screen and use in on Mac

It's a lengthy solution, but the only one that worked for me.

Note: Bluestack, an alternative to the android studio,  was unable to render the PocketBooks content,

[Digitaleditionsucks]

HAS ANYONE SOLVED THIS?

WHERE ARE THE IT EXPERTS OF ADOBE?

MY ADOBE DIGITAL EDITION IS HORRIBLY SLOW, IT TAKES AN HOUR TO READ A PAGE.

[Digitaleditionsucks]

This is not a solution i have a mac so no android.. boh

[Jordyn5E1B]

Also an issue with windows not just Mac.  So it's Adobe that needs to figure things out this is extremely frustrating.

[Deborah5DC1]

It's incredible to me that Adobe is doing nothing to fix this problem and that there aren't thousands of customers complaining on this site. It's almost impossible to read a book, it's the biggest pain I have ever seen in these things. How is this even a product? And they are listing as a "solution" this Android Studio thing, which does not even work on a MAC? Is this for real?  The app has one star and thousands of negative reviews. And they just don't care....

[Deborah5DC1]

Incredible that there aren't thousands of people complaining about this! The PDFs are just unreadable, I am quite furious! They have 1 star on the app store, a thousand negative reviews, and no effort to fix. Appalling...

[Deborah5DC1]

Thanks for posting. Only if people register their utter frustration is there any hope that Adobe will finally do something. The more people speak up, the more they might get the message.  Might. The fact the reader is free is no excuse for this.

Some providers give you the option to download chapters as pdfs. I am not sure you can get the whole book that way, but at least you can read some chapters without going crazy!

[sung_il_8829]

It's year 2024 August and Adobe still has not fixed this scrolling issue. Unreal!

[Deborah5DC1]

I changed to Foxit! A delight, even the free version!

[sung_il_8829]

My book is DRM file and it doesn't open in Foxit. Thanks for the suggestion!

[sung_il_8829]

It works nicely in the Play.google.com. I bought the book from the store. I just cannot believe the Adobe has not fixed the issue for such a long time. Just appalling.