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anidotas
anidotas
Participant
November 4, 2014
Question

Adobe Digital Edition V4

  • November 4, 2014
  • 1 reply
  • 2486 views

I have downloaded and installed Adobe Digital Edition V4 and cannot download my purchased ebook. Am also getting error "Error - Check Activation". Can anyone pls help?

This topic has been closed for replies.

1 reply

S
Adobe Employee
shreya
Adobe Employee
November 4, 2014

I hope you remember the authorization credentials. If yes, then try following steps:

Launch ADE 4.0

In library mode,

Help ->Erase authorization.

Help -> Authorize computer.

Enter the credentials and activate ADE.

Now try to download the book

Thanks

    E
    ericf94480783
    Participant
    May 12, 2015

    ADE forced me to update yesterday from whatever version I was using (2?), having postponed this as long as possible (I'm from the "if it ain't broke, don't fix it" school of thought).  Well, guess what, now it's broken.

    When I try to download a book (acsm), ADE says "Error! Check Activation."

    I have tried the above suggestion but erasing the authorization doesn't work.  I get "Unable to Erase Authentication. Please try after some time."  Lovely error message!  What is "some time"? Minutes, days, years?  I tried last night, waited an hour, tried again, went to bed, got up this morning, tried again.  Same thing every time.

    If I ask for Authorization Information, it tells me that I am authorized and has the correct Adobe ID.

    I am stuck and I am getting somewhat annoyed at Adobe and all the publishers that insist on relying on a single element in the tool chain.

    Thank you.

    PS - I am using Windows 7.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 12, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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