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anidotas
anidotas
Participant
November 4, 2014
Question

Adobe Digital Edition V4

  • November 4, 2014
  • 1 reply
  • 2485 views

I have downloaded and installed Adobe Digital Edition V4 and cannot download my purchased ebook. Am also getting error "Error - Check Activation". Can anyone pls help?

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1 reply

S
Adobe Employee
shreya
Adobe Employee
November 4, 2014

I hope you remember the authorization credentials. If yes, then try following steps:

Launch ADE 4.0

In library mode,

Help ->Erase authorization.

Help -> Authorize computer.

Enter the credentials and activate ADE.

Now try to download the book

Thanks

    E
    ericf94480783
    Participant
    May 12, 2015

    ADE forced me to update yesterday from whatever version I was using (2?), having postponed this as long as possible (I'm from the "if it ain't broke, don't fix it" school of thought).  Well, guess what, now it's broken.

    When I try to download a book (acsm), ADE says "Error! Check Activation."

    I have tried the above suggestion but erasing the authorization doesn't work.  I get "Unable to Erase Authentication. Please try after some time."  Lovely error message!  What is "some time"? Minutes, days, years?  I tried last night, waited an hour, tried again, went to bed, got up this morning, tried again.  Same thing every time.

    If I ask for Authorization Information, it tells me that I am authorized and has the correct Adobe ID.

    I am stuck and I am getting somewhat annoyed at Adobe and all the publishers that insist on relying on a single element in the tool chain.

    Thank you.

    PS - I am using Windows 7.

    E
    ericf94480783
    Participant
    May 12, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.


    Thank you.  This has worked. and I have now been able to re-authorise ADE and download my book.

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