Adobe Digital Editions 4.5.10 not responding in Windows 10

[stephaniel44346648]

Having issues downloading ebooks  to ADE from library.  Updated ADE to 4.5.10 on Windows 10.  Renamed My Digital Editions folder to OLD and created a new My Digital Editons folder.  Deleted previous downloads.  ADE continually fails with "not responding".

[Nanaky]

Has you try a older version? http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe

[stephaniel44346648]

Loaded ADE 3.0.  Getting error - ERROR! CHECK ACTIVATION.

Authorize Computer - greyed out - no access

Authorization Information - This Computer Already Aurthorized

[Nanaky]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[julier90227580]

The above doesn't work either.  Installing older version does not work.  I've tried just about everything and nothing is working.  Contacted Adobe and they said they can't help and to post my issue here.  There are several other discussions related to the same issue - with no resolution.

[Minga-Henriikka]

This worked for me. Thank you! Let's hope it continues to work.

[deborahs29775047]

I think you have to deactivate your computer and then reactivate it.  It still thinks you're activated on a later edition

[phindilem65021458]

Hi there, did you ever got this right.

I'm struggling with it.

[deborahs29775047]

Nope. I have to uninstall/reinstall EVERY SINGLE time I download a book.

As soon as I close it everything disappears. I don't know what to do.

On Thu, Apr 25, 2019 at 3:56 PM phindilem65021458 <forums_noreply@adobe.com>

[nina15B9]

Hello Nanaky,

I have the same problem. I do all your instructions but doesn't work.

Do you know something else?

Thanks for all

[danield4311252]

Try creating another windows profile with admin rights and then install and authorise A.D.E

[Guest]

What is going on? Does anyone have an answer to this question? I have tried earlier versions with our success. Is there a solution????

[gerhardp33814215]

I have had problems with ADE since version 2.x and this symptom is the same since then after working a while with this software on a Windows PC. The only way I got this to work was using a new profile/computer. All other things did not work. Is it the same with the iOS and Android version? Than I can spend the money on other things and not an iPad.

[deborahs29775047]

I don't understand why they just don't bloody well FIX it! Not helpful I

know

On Mon, Apr 29, 2019 at 11:12 AM gerhardp33814215 <forums_noreply@adobe.com>

[Guest]

Another frustrated user here, just adding my voice to the chorus.

For me, downloads from the public library begin smoothly enough, and the completed downloads even show up in the Digital Editions library pane.

Then, everything freezes solid. Double-clicking a book won't open it, nor will right-clicking the book open a context menu of any kind. It's impossible to close the software itself without resorting to Windows Task Manager.

Digital Editions crashes on Windows 10 in ways that it didn't on previous versions of Windows. Please look into this, Adobe, because many of us rely on public libraries for our reading material. And Windows 10—for better and for worse—is here to stay.

Unfortunately, the solutions suggested above didn't work for me, so I'll be following this thread with interest.

Thanks.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Adobe Digital Editions, v4.5.10.186048  (authorized)

Windows 10 Pro x64

Version 1809 (Build 17763.168)

[aileenm3189724]

I didn't experience the same problems with Adobe Digital Editions as above, but I was having trouble opening it. I would download a new version and double click, try launching it, and nothing would work. I recently uninstalled both 4.5 and 3.0 versions. I recently installed some Windows updates 5/15/19, I'm not sure if they are related or not. I re-downloaded Adobe Digital Editions 3.0 and was able to transfer an ebook from my local public library onto my Nook. I've also had previous problems activating it similar to @stephaniel44346648 above. I was able to activate the Adobe Digital Editions properly through the 3.0 version and transfer books/get it working. Hope this helps.

Thanks

[gtoal]

June 2019: I haven't been able to download or open library books for some days now.  Starting ADE just immediately exits with no error message or any screen display.  Tried all the suggestions above. Uninstalled/reinstalled 4.5.10, renamed My Digital Editions and allowed it to create a new one. Last attempt was to remove Adept registry key.  No luck on anything.  Will try installing on a different computer next, in desperation.  Don't really want to, I like this computer.

[innat78374792]

Hello,  did you find out solution yet?  I have the same issue, can't fix so far.

[gtoal]

Unfortunately, one day when loading a bunch of equipment, I carelessly left my portable on the roof of my car and drove off without noticing.  I discovered my mistake when it took off like a flying wing when I got up to about 50 on the expressway... so Adobe problem solved, the machine was smashed and I had to get a new one 😕 (or possibly 🙂 )

[wenakano]

Guys!

I just did a procedure here that worked!

I've installed the ADE 4.5.10 on my Windows 10 laptop a long time, and the ADE was always starting a blank screen (stucked); the computer was authorized a long time too. Also, when I tried to access the "Leitura (PT-BR)" menu (would be "Reading" in a EN version), next to the Help menu, the ADE just shut down.

FIrst, I removed the program ADE 4.5.10 from Windows, and installed the ADE 3.0, available on the website, but I got the same error as stephaniel (Jan 10th 19), when trying to open an acsm file; the "check activation" error.

Then, I installed the ADE 4.5.10 back to Windows, removed the authorization (of my laptop) and authorize the computer again (both on ADE 4.5.10). It didn't work.

Last, I removed the authorization for my laptop (on ADE 4.5.10), and restarted the ADE 3.0, that started without the authorization, and authorized my laptop on ADE 3.0. Finally I could open my acsm files withou any problem.

Resume:

1-) Remove the computer authorization on ADE 4.5.10

2-) Install ADE 3.0

3-) Authorize you computer (with your Adobe ID) on ADE 3.0.

4-) Open you e-book (I was using an acsm file).

Hope it works for you too!

[innat78374792]

Hello,

I have the same issue only with android tablet acer iconia:  suddenly ade 4.5.10 stopped adding my own downloads (ebooks, epub format),  When connect android to pc, can see downloads in the library.  But they disappear when open library on android.

Any ideas how to fix that?

Thank you in advance.

Inna

[wenakano]

Guys, I checked a forum on windows10forums.com, and some blessed guy recommended to reinstall the ADE in another folder (directory). I just did it, and it worked out!!! I can't believe it!! I won't shutdown my laptop anymore!! Try it out!!

[Methropolis]

Works! Tks a lot.

[OleB839]

Tried everything and finally re-installed in annother folder (different from defaul). And yes, - agree, unbelievable, - it worked 🙂 Thanks, - should have followed your advice 5 (at least) hours ago 🙂

[Darja38752911u0tb]

Me too! Wow, unbelievable, I was ready to give up!