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September 11, 2016
Question

Adobe Digital Editions download problem

  • September 11, 2016
  • 2 replies
  • 407 views

I try to make an eBook that I downloaded open through Adobe Digital Editions 3.0, but an error code pops up saying:

Unable to download

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

Any ideas what I can do to fix this?

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    2 replies

    Nanaky
    Participating Frequently
    September 12, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Participant
    September 14, 2016

    Thank you, this was most helpful.

    Nanaky
    Participating Frequently
    September 14, 2016

    You are welcome.

    Participant
    September 11, 2016

    I have the same problem, but my error code is: E_AUTH_BAD_DEVICE_KEY_OR_PCKS12

    Any suggestions??