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janicea59847234
Participant
January 27, 2018
Question

Adobe Digital Editions Issue

  • January 27, 2018
  • 2 replies
  • 736 views

Not even sure if I'm in the right forum here for Adobe Digital Editions.  I recently upgraded my Mac Operating System to High Sierra.  Now I can't download ePub books from the Library into Adobe Digital Editions (V. 4.5.7).  I think it has something to do either with the compatibility of ADE with High Sierra or my authorization in ADE.  I have tried erasing the authorization so I can re-authorize my Mac but I get an error message "Unable to Erase Authorization".  I have contacted Adobe live chat and they referred me to the forum.  Has anyone else encountered this issue and how did you resolve it?  Thank you

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    2 replies

    janicea59847234
    Participant
    January 27, 2018

    I was able to resolve my issue.  Apparently it has to do with a hidden file in Mac OS High Sierra. If anyone else is encountering a similar problem with downloading library books (e pub) after upgrading to High Sierra, I followed the instructions on this link and was successfully able to download library books to Adobe Digital Editions:

    Error messages and troubleshooting tips for activation errors in Adobe Digital Editions

    Thanks to everyone who took the time to read my posting.

    Bernd Alheit
    Community Expert
    Community Expert
    January 27, 2018

    Try the forum for Adobe Digital Editions.

    janicea59847234
    Participant
    January 27, 2018

    Where is it on the site.  I could only see Acrobat and Adobe Reader.