Community Manager

Adobe Digital Editions mandatory updates for iOS and Android

Forum|Forum|6 years ago
January 8, 2020
14 replies
13209 views

What is the change

Due to some security constraints, the certificate on Adobe ADE Activation server must be changed.

This will impact all existing ADE (v4.5.10) iOS and Android installations. As a result, users may not be able use their Readers.

What is the error

You may receive the following error during the activation of ADE v4.5.10 or lower versions in iOS and Android platforms.

Solution

Update ADE iOS and Android to the latest versions available in apple Apps store and Google Play store respectively.

If you are using ADE v4.5.10 or lower versions, update to the version v4.5.11 or above.

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Anneke293472772m8t

New Participant

Kan geen boeken meer downloaden in de online bibliotheek. Geeft aan licentie fout. Heb alles geprobeerd maar ik kan ADE niet verwijderen bv Kan computer niet de-autoriseren . In Register-editor regedit kan ik de sleutel van ADE ook niet verwijderen .Is er telefoonnummer voor ondersteuning in Hollands?

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Garry27151208bteg

Participating Frequently

Hello Saurav.

I have been using ADE 4.5.11 since mid-2020. It stopped accepting downloads from BorrowBox two weeks ago. By the number of user complaints posted this is a global Adobe problem (I'm in Melbourne, Aus). Adobe offers no help, stating as it's free sofrware users are on their own.

I encourage all disaffected users of ADE to contact the third party suppliers, such as BorrowBox (even their local library) to encourage them to put some pressure on Adobe to remedy the problem they created on their Activation server. I have no idea how many programs/businesses rely on ADE to be able to download publications, or how companies like Kobo will be significantly commercially downgraded.

I URGE all users who are affected to contact the third-party business's now crippled by ADE's 4.5.11 crash (eg. BorrowBox, Kobo) and inform them of the situation and request that they advocate strongly on behalf of their customers (ie. us) for Adobe to rectify the problem they created. A big commercial business may not listen to a single/many disapointed user, but they may take action when other large commercial entities complain that they have to re-design their business processes or take their licence agreements elsewhere.

This shouldn't remain a 'user' problem, and ADE being free software is no excuse for Adobe taking no corporate responsiblity (eg. offering no technical support). Adobe's fine reputation of reliability and customer service needs to be urgently restored. So, Adobe, please act, and fix this problem. Good luck everyone .

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gerardog83658514

New Participant

I have installed in my MacBook Pro, ADE 4.5.11; but since the last friday I have a problem that I couldn't fix. I normally buy ebooks from Google Play and dowload to open wiht ADE (just as ,epub or .pdf as Google Play decides). I didn't have any problem to the LAST WEEK … From then I was unable to open the file that I download from Google Play in ADE 4.5.11 as I did before. I check the problem with Google Play and with Adobe … I did everything: (Re-download the eBook.; Re-install Adobe Digital Editions; Activate ADE and authorize your computer (previous I deauthrize the Mac) … I restarted the Mac several times … BUT THE ISSUE IS THERE. I insist on these point: THE PROBLEM IS NEW … Before Nov 11st there wasn't any problem… From that day is imposible to open any file new file with -epub.acsm with ADE 4.5.11 … Adobe's people suggested me to ask help to the community … For the Google Play the problem is a problem of Adobe. Many thanks

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sososimps

Participating Frequently

Yep, as of yesterday I Adobe won't open books from my library. Have uninstalled, deregistered, restarted computer, tried a different library, updated ADE, updated MacOS, and problem persists. Really annoying that there isn't a fix for this!!! The error message I get is

Error getting License. License Server Communication Problem:

E_LIC_LICENSE_SIGN_ERROR

I've never had a problem in the past, and am a regular user of ADE.

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Garry27151208bteg

Participating Frequently

I have exactly the same problem, started mid-Nov. I get the License error or Activation error. Even past dowloaded books onto ADE 4.5.11 can now no longer be opened = message says that the book hasn't been dowloaded! Pbviously I can't connect to my Kobo reader, as nothing lands in Adobe (despite BorrowBox telling me that my loan was successful. Adobe, what are you going to do to fix this recent, and obviously common problem?

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sabourin26509618awl9

New Participant

I had problems opening my Adobe Digital Edition 4.5 and read books on the last 3 days, so I read that I have to desinstall and reinstall Adobe Digital Edition on my PC, wich I did, but it doesn't work, the programm now just dont open anymore.

Could you please help me?? I am in the middle of my master degree and need to be able to have acces to the book I had bought.

Thank you.

T

Terrill26616534zii4

New Participant

I'm not sure if it is related but in Oct 22 something changed that caused my ADE 4.5.11 to frequently report a cannot open file error when I tried to import a downloaded library epub. I could save the epub to my Del Latitude with Win7-Pro (saves as a .acsm file in my downloads) but would have the file open error for about half the epubs. I've tried everything I know to include uninstalling/reinstalling ADE 4.5.11, deauthorizing/reauthorizing, removing all epub related files in downloads, MyDocs, upgrading NET to 4.8 as well set up ADE on a different pc (desktop with Win7Pro) to no avail. I found a ADE version 4.3 and installed it -- problem fixed and 100% epubs imported successfully. All successful imports to ADE would load and open on my Kobo Clara. Tried ADE 4.5.11 on Win10Pro on 2 different PCs and worked well. I don't trust ADE and Adobe support is usless but cannot find an alternative way to convert the .acsm files to epubs downloaded from my library.

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Luís25294457i4qk

New Participant

I have updated the APP in IOS unvironment, (release 4.5.11.2) the authorization procees ocurs normaly. I have the message the device is ativated, the ebooks are dowloaded. However when I open the ebooks most of the pages are blank, a few look normal and others are shaded. This happens with all ebooks I bought and could read in the past.

In desktop unvironement all works normaly

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Chris28224341kk9t

New Participant

Hi Luis,

I have the same problem on my iPad (latest iOS instaled 16.3 and Digital Editions v.4.5.11.2) - I can't read eBook because many pages are empty or blurred like partially erased content (see attachements).
Adobe- would you repair broken app, please? It's unusable at this moment..

C

Chris28224341kk9t

New Participant

Quick update: I got solution for iOS devices with problem to display eBooks correctly - you have to change Background colour in Digital Editions app 🙂 (sun icon) to different , default is causing problems .

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Anonymous

May 7, 2020 Just started with this problem on a laptop trying to open a Kobo book. Had never used an Adobe ID prior to yesterday and have downloaded many Kobo and other ebooks to my laptop. Got geared up with an Adobe ID. Worked yesterday for one book. Not working today. Have passed through the ranks of four Adobe ID reps without resolution to date. Recommendations included the Virtual Assistant suggesting I delete the account which I did. Now reps are replacing account. Anyone have a happy ending to a simlar story?

R

riverinjonathan@me.com

New Participant

Same issue here...

Not able to transfer any books rent at library... message of error every time since May 5

J

JennJF

New Participant

In January 2020 I encountered this problem on a Mac Laptop & Kobo Aura while out of country. Neither Kobo nor Adobe could fix this. In Febuary 2020 I could download library books to a Kobo Touch - until last evening when ADE rejected a new download from the library. Kobo's Tech spent an hour + trying to help today. No luck. Adobe's Tech on Chat was anxious to help until he read my problem. Then I was informed that Adobe Chat does not support Adobe Digital Editions concerns and I was referred to the Community Support Forum. A complete waste of time but no solution in sight.

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Alleycat_99

Participating Frequently

I just finally got 4.5.10 working with my Kobo eReader? Do I have to update? It took me months of deleting, re-installing of every different version, de-authorizing, re-authorizing, factory resetting and now I FINALLY have it working.

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LEYLAL

New Participant

Yep here neither it dosen't work, I can't open .acsm file

I always have error message :

Erreur lors de l'obtention de la licence. Problème de communication avec le serveur de licences :

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

G

Gloreader

Participating Frequently

I have ADE 4.5.11. I can download ebooks from the library to ADE on my MACbook (OS Catalina) but for the past little while I haven't been able to transfer the books to my Kobo (probably since I upgraded to Catalina). I get the message: "This book is protected by Adobe Digital Rights Management. You need to re-authorize your e-Reader with your Adobe ID using ADE." I've tried that, of course. No luck. I've chatted with the library, Kobo and Adobe. None of their recommendations have worked. Adobe said that since ADE is free software, they couldn't really help me. Kobo and Adobe all suggested going back to ADE 3.0. Unfortunately that doesn't work with OS Catalina.

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Sam92e

New Participant

I am on windows and have updated to 4.5.11 and it still does not work. I cannot move files to my kobo ereader.

Will this be fixed?

S

samy@stewtravel.com

New Participant

Hi , sorry this is not working, even with version v4.5.11 .

Have you other solutions ?

Tks

M

martillo81

New Participant

Hi,

After many attempts, this worked for me:

1. De-authorize PC

2. Uninstall ADE v. 4.5.11

3. Reset ereader to factory and install updates, if any (not sure this step is necessary, it's what I did)

4. Install ADE v. 3.0 (https://www.adobe.com/support/digitaleditions/downloads.html)

I was able to transfer AND open a book on my beloved Aluratek (it's ancient). I loaded a book using ADE v. 3.0, which authorized the ereader (ADE v. 4.5.11 did not have the authorization step). I then installed ADE v. 4.5.11 and copied another book without any problems. Right now I have both versions of ADE on my PC.

Hope this helps.

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