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L
laurak46776983
Participant
May 7, 2019
Question

adobe digital editions no longer compatible with windows 10

  • May 7, 2019
  • 1 reply
  • 5045 views

Adobe Digital Editions worked with windows 10 a few days ago but now it won't even launch.  I ran the compatibility troubleshooter and it says it is not compatible.  Has anyone found a way to make it work?  I had downloaded 2 purchased books prior to ADE not working and although ADE works on an old computer I have running windows 7, I cannot download the files again as ADE says they have been fulfilled by another user even though I am sure the Adobe ID I used was the same.

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    1 reply

    AJIT_M
    AJIT_M
    Inspiring
    May 7, 2019

    Hi Laura,

    Can you please navigate to "C:\Users\userprofile\Documents" and rename the folder  "My Digital Editions" to "My Digital Editions_old" and then launch Adobe Digital Editions and see if that helps.

    If still facing the same issue, can you try to un-install ADE and reinstall from the link and see if that makes any difference- Adobe Digital Editions | Download

    I would also like to mention that the error "Fulfilled by another user" occurs if the eBook is assigned/tied with another user (different Adobe Id). In this case you may first check the Adobe Id used to currently authorize ADE is correct or not. If it is correct then the activation reset for the eBook needs to be done by the eBook provider and then they should provide you a new link to download the eBook.

    Regards,

    Ajit

    franks65031933
    franks65031933
    Known Participant
    August 31, 2020

    Your sugestion re renaming file work in the past, but as of 31/8/2020 this juggling of file and file name does not work.

    Any ne has any furter sugestions?  Using Help via a chat is next to useless as most operator are unskilled with ADE ... indeed one even tried to tel me that ADE is not a supported product ... this would be funny if another product existed to enable reading of borrowed books.

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