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brianw30045263
Participant
November 23, 2017
Question

Adobe Digital Editions went load documents

  • November 23, 2017
  • 1 reply
  • 253 views

I have Adobe Digital Editions 4.5.7 installed on a 2017 iMac running OSX High Sierra.

When I try to load an .acsm file I get the following error message:

"Unable to download

Error getting license. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

Can anyone help me please?

Brian White

    This topic has been closed for replies.

    1 reply

    B
    brianw30045263Author
    Participant
    November 24, 2017

    I am surprised that there so many users with unanswered  problems.

    Is there a way to get Adobe to provide some support to users?

    Brian

    B
    brianw30045263Author
    Participant
    November 25, 2017

    I stumbled upon the solution.

    I deleted Adobe Digital Solutions from my system and then in /Library/Application Support/Adobe/ I deleted the folder “Digital Editions”. After that I re-installed version 4.5.7. When I tried to load an  .acsm file I was prompted to get a new Adobe Id to authorise my computer.  After that, everything was fine.

    Brian

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