Adobe Digital Editions won't open -acsm file

[ayin89]

bought a ebook from the Google Store, when I wouwnload the .acsm file to open it with Adobe Digital Edition this window popos up and the book won't open.

[suzanned46794281]

i have same problem !

[Nanaky · Accepted solution]

Macintosh:

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

Windows:

1. Open Adobe Digital Editions.
2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
3. Select Erase Authorization.
4. Click OK and quit Adobe Digital Editions.

[ayin89]

thank you it worked!!

[Jona_Lunde]

Well, I tried all of this, including uninstall and reinstall and still nothings works on a Windows 10 platform. Everything quit last night.

[Nanaky]

Has you remove the registry key?

[stephanieh22391499]

How do you do that?

[Katie5E9B]

I tried this too and it didn't work! I deactivated and re-activated and I still get the same error message as above! I get it on my Windows LENOVO ideapad 320 lap-top and my Samsung Galaxy J6+ phone. It's really annoying! Do you have any other solutions?

[Joan]

Bueno, probé todo esto, incluyendo desinstalar y reinstalar y todavía nada funciona en una plataforma Windows 10. Todo se rinde anoche.

[sandeepp23073769]

I had install ADE latest version and having same problem of unable to open ACSM files, and when trying to use your solution, cant find .DAT file any where.

[enricaraviola]

This solved some weeks ago. Today, reopening ADE i got the same problem. so I again dragged the activation.dat file to the trash, then reopened ADE, but when i authorize the computer now appears a window saying wrong "Wrong id or password for this selected ebook supplier. Try again".

Very very boring!

Is it possible that every time you open ADE you get the same problem? This make the program useless!

Not Adobe Style!

[Nanaky]

Can you login under www.adobe.com/de? If yes, reset your Password and used only letters and numbers.

[enricaraviola]

Obviously, I can… but the problem is: why every time i had to reset the pwd to enter in ADE? this si foolish!

[Nanaky]

Because ADE have sometimes problem with any passwords. Better you used a Password with letters and numbers. This is all.

[enricaraviola]

but may password contains letters and numbers!!!!

[Nanaky]

No Umlauts and spectral charters?

[enricaraviola]

no, just sadly normal letters and numbers…

[Nanaky]

Can you add a screenshot of the error?

[jorislav]

Many thanks for that answer, it solved my problem (for now) .

[Loekarin]

I have the same problem as reported: Adobe Digital Editions won't open the ACSM-file. Instead, every time I try, the program crashes.

I have already uninstalled en re-installed ADE and I have the latest version.

I have also un-authorised my PC en re-autorised it again.

[nellac]

Is there any kind of update on what to do if adobe digital editions is unable to open an ACSM file?

Not sure if it's a good idea to de-authorize an entire machine, or to do a registry edit, just to test if that solution might work. You could lose access to books you already have.

In my case the ACSM file is visible, and Adobe Digital Editions sees it, but when I tell ADE to "add file" to the library, nothing happens. No error message. Nothing.

[crawfordt65249293]

[crawfordt65249293]

This is the reply i get when i try to authorise my computer.

[嗯嗯2920284381]

mee to

so how to slove?

[sandeepp23073769]

I cant find digital edition files, am able to open .acsm file on my iphone, but same file is not opening on my mac and ipad pro, keeps getting error message.