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patriciaw61433161
Participant
November 6, 2016
Answered

Adobe Digital Rights Management (DRM) problem!

  • November 6, 2016
  • 2 replies
  • 4498 views

Down loaded a book from my library and attempted to put it on my KOBO and I get the following error.

"Oops! This document couldn't be opened.  This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID.  Please sign-in with the authorized Adobe ID and try again."

Extremely frustrating. 

Very hard to track this problem as it varies from book to book AND some books will work one day and then the next day the same book will give me this error.

This is unacceptable.  I have tried writing into this forum 3 times now.  No reply – not even an email indicating that this message was received! 

Tried to call Adobe – no answer ever on any number.

Tried my library – they say it’s not their problem – it’s adobe’s problem.  KOBO says it’s not their problem – it’s Adobe. 

Does anyone have a suggestion? 

Please help if you can!

Thanks. . . 

    This topic has been closed for replies.
    Correct answer Nanaky

    Try this: https://forums.adobe.com/thread/2103199

    2 replies

    A
    audreyc96172520
    Participant
    October 11, 2019

    I have the same problem. Nothing seems to work. And whenI call Adobe, they say we do not offer help for free app. I also think it is the worst customer service ever. I wish I would'nt have to use Adobe Digital Edition, but it is the only thing that works with the library. Its sucks. Anything worked for you??

    L
    louisr34361037
    Participant
    November 6, 2019

    J'ai le même problème. Ma liseuse Kobo me signale que j'ai désautorisé ma liseuse précédemment et que je dois réimporter le Adobe digital rights management (DRM) en utilisant Adobe Digital Editions. Comment faire?

    C
    Chantal S.
    Participant
    July 3, 2020

    Même problème pour moi! Livre acheté et je n'arrive pas à l'inclure dans ma bibliothèque ; il semblerait qu'il faut faire

    autoriser mais quand je me connecte, message d'erreur !!

     

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    November 7, 2016

    Try this: https://forums.adobe.com/thread/2103199

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