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A
Anonymous
January 3, 2017
Answered

Adobe Editions 4.5.3 does not start (System.Xml.XmlException)

  • January 3, 2017
  • 1 reply
  • 2005 views

On a Windows 10 Home Edition (64 bit) with latest patches as of Jan 3, 2017

A previous Adobe Editions 4.5.2 is crashing immediately with the following in the event logs:

Application: DigitalEditions.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Xml.XmlException

AND

Faulting application name: DigitalEditions.exe, version: 4.5.2.0, time stamp: 0x57a3f6aa

Faulting module name: KERNELBASE.dll, version: 10.0.14393.479, time stamp: 0x58256d37

Exception code: 0xe0434352

Fault offset: 0x000da832

Faulting process id: 0x59f4

Troubleshooting already taken:

  • Tried to run as administrator
  • Installed 4.5.3 over 4.5.2
    This topic has been closed for replies.
    Correct answer

    Problem solved. It seems the user.config file became corrupted, it had quite a few null entries on the end and the XML wasn't complete, as in <xml> </xml>

    The file is located here: C:\Users\username\AppData\Local\Adobe_Systems_Incorporate\DigitalEditions.exe_Url_qyaa14c3q2yckzgdtukp5ltfvp1pdpdu\2.0.0.0

    I deleted it and Adobe Editions started fine and recreated the file. I still have access to my DRM downloaded books.

    Hope this helps anyone.

    1 reply

    A
    Anonymous
    Correct answer
    January 3, 2017

    Problem solved. It seems the user.config file became corrupted, it had quite a few null entries on the end and the XML wasn't complete, as in <xml> </xml>

    The file is located here: C:\Users\username\AppData\Local\Adobe_Systems_Incorporate\DigitalEditions.exe_Url_qyaa14c3q2yckzgdtukp5ltfvp1pdpdu\2.0.0.0

    I deleted it and Adobe Editions started fine and recreated the file. I still have access to my DRM downloaded books.

    Hope this helps anyone.

      R
      rogerkmb
      Participant
      February 27, 2017

      Thank you. I searched the web. I searched the forums. I found that several people were not able to open ADE after it had been working well, but nobody provided a solution. I finally found your post. It was relevant and it worked.  My problem with ADE happened like this: The program would open, but then would hang after plugging in my Kobo reader. Then I got get a blue screen. (I think they used to call it the blue screen of death) Windows 10 restarted by itself. The next time I tried to open ADE, I got the blue screen again, and the system restarted. After uninstalling ADE the system seemed to stabilize, I don't know whether uninstalling helped the blue screen problem, but I haven't gotten the blue screen since, even after I reinstalled ADE. But now ADE would not start. After a few attempts at uninstalling and reinstalling, and trying a few suggested solutions, it still would not start. Your solution was the only one that worked. Thanks again. By the way, I don't recall getting the  Windows 10 blue screen since I installed it in mid 2015. I suspect the problem was caused by trying using Apple software earlier that day.

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