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May 3, 2016
Question

Adobe ID deactivated, can't open ebooks

  • May 3, 2016
  • 1 reply
  • 789 views

So I'm having some issues with two ebooks. I can't open them because the associated Adobe ID has been deactivated. I have access to the email address, though. Is there a way to reactivate my Adobe ID somehow?

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    1 reply

    Nanaky
    Participating Frequently
    May 4, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    May 4, 2016

    I did what you suggested, but I still can't gain access to the ebooks. It seems my Adobe ID is still inactive.

    Nanaky
    Participating Frequently
    May 4, 2016

    Can you login with this on the website of adobe?