Adobe ID old email address

Forum|Forum|12 years ago
October 25, 2013
2 replies
1395 views

I got a new iPad and downloaded the reader app for my Sony Ereader. It asks me to login to Adobe but the email address we originally used to set this up is no longer valid. I have tried every combination I can think of.

Is there any way to change the email address to my current one??

I cannot reset the password as I can't retrieve the email sent to that non existent email address.

Any help would be greatly appreciated

This topic has been closed for replies.

karel2h76319242

Participant

I have a similar issue (the same, as far as I can see). It seems it needs to be corrected on an individual level, but the chat didn't accept my call, because i am not a paying customer. I have many (100 +) epub's on this account. Please help!

karel2h76319242

Participant

I have many 100s € in e-books invested which i cannot read, unless I use reader on my macbook, since the authorization is still in memory. synchronization to my Sony e-reader fails. I can synchronize using a windows 10 laptop, but i can't authorize reader on that laptop, since i can't use my account. I checked that using another account. I was ordered to change my password (probably since i haven't logged in during the last years) and the 'change password email' is sent to my obsolete e-mail address. check mate!! Unless someone from Adobe changes some settings on my account. I found some similar issues being solved by Adobe personal, but I fail to get their attention. The chat failed, since my support agent was convinced i was using a free version of some program I didn't know I used. Please, please, please help me!

V

valerieh74015902

Participant

same problem here. i have over 3000 books and cant read half of them because of a old email address. support chat was very rude, they told me if i was a paying customer they could help me.