Adobe ID old email address

Forum|Forum|12 years ago
October 25, 2013
2 replies
1395 views

I got a new iPad and downloaded the reader app for my Sony Ereader. It asks me to login to Adobe but the email address we originally used to set this up is no longer valid. I have tried every combination I can think of.

Is there any way to change the email address to my current one??

I cannot reset the password as I can't retrieve the email sent to that non existent email address.

Any help would be greatly appreciated

This topic has been closed for replies.

karel2h76319242

Participant

I have a similar issue (the same, as far as I can see). It seems it needs to be corrected on an individual level, but the chat didn't accept my call, because i am not a paying customer. I have many (100 +) epub's on this account. Please help!

P

peggyk93268672

Participant

I just got off live chat with some jerk who refused to help me with this very same problem. He's got my Adobe Digital Editions registered to an old and unavailable email address, even though the authorization shown in the program itself relates to my correct email address. BUT, it won't erase. The live chat guy blew me off because I'm using the free version (and why not? I'm trying to use it to read a book I'm borrowing -- free -- from my public library.