Authorization error for library books on Kobo - but only sometimes

Forum|Forum|10 years ago
January 27, 2016
3 replies
1465 views

I am having an issue with downloading eBooks from my library to read on my Kobo. I download books all the time and have had no issues, this seems to have started in the last 2/3 weeks with the new OverDrive update.

When borrowing 1 library eBook, I can download the book to ADE and transfer the eBook to my Kobo no problem. However, if I then decide to go back and download a 2nd book, it will download to ADE no problem, but once transferred to the Kobo, I get the error message "oops! This document...." authorization error message. If I delete (not return) both library ebooks from the ADE and then redownload and transfer them both TOGETHER, instead of individually, they both work no problem.

I've tried with new and old ADE (4.5 and 3) and had the same issue. I've tried with an older Kobo Touch and a new Aura - and had the same issue. I've tried authorizing ADE with an Adobe ID and with an OverDrive account - and had the same issue. I work at a public library and am pretty used to troubleshooting eBook problems. The only solution that I've been able to find for this solution has been to delete the books and redownload, which is very frustrating.

Any other experiences with this problem or potential solutions?

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Anonymous

i am having this same problem and as well Ade is downloading them multiple time saying there is no

Author or or and the publisher is unknown. I have talked to many people about this with no real resolution. Also both adobe and ADe lose my password and my correct email adress???

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puchala

Known Participant

I'm having the same - again!

I can download the books from the library - I can open them in Digitial editions on the PC, but when I transfer them to my KOBO all I get is a big black square where the title book graphic should be and when I try to open it I get that "Oops! This document couldn't be open - this document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with you Adobe ID. Please sign in with the authorized Adobe ID and try again" message. - and the real kicker is that it does not do this with every book I have downloaded. It just does this with the books I really, really am anxious to read.

Tried removing authorization and re-authorizing it - no change. I tried everything I had tried in the past when this has happened - it seems to happen everytime Adobe decides to change Digital Editions and ends up costing me tons of wasted time.