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deepaks23762073
deepaks23762073
Participant
February 1, 2018
Question

Authorization Issues in Mac

  • February 1, 2018
  • 2 replies
  • 1988 views

Hi There, 





I was using ADE 4.0 and when I tried to download the eBOOK, I got an error as under:





Unable to Download


Error getting licence. Licence server Communcation Problem E_ACT_NOT_READY





I Googled the error and a link suggested to de-authorize the ADE and re-authorize it in your Mac.

I did the same and while re-authorizing, it came up with an error as under:





Getting an error Activation Service Error - Code E_AUTH_BAD_DEVICE_KEY




I am having issues authorizing my account in ADE.




I removed ADE 4.0 from my mac and downloaded the latest version i.e. 4.5.7 and when I try to authorize, I am getting the same error. Can you please let me know what needs to be done to resolve the same.





Also, I have a question that why ADE 4 is getting the Licence Server Communication Problem at the first place.

    This topic has been closed for replies.

    2 replies

    dang59776518
    dang59776518
    Participant
    February 1, 2018

    I cannot say it is this - but i will leave this here - take it with a grain of salt.

    http://adeactivate.adobe.com/adept/AuthenticationServiceInfo uses a certificate that expired 1/31/2018 to generate the client portion (Device Certificate) of the ebook activation.  Once activated this “created” cert would have no issue.  The issue would only (potentially) manifest if someone tried to activate an ebook they never owned / authorized prior to today. 

    That is a belief of mine though I warned them on this 5 months ago and they said it was unlikely to happen.. So you can write me off as a crackpot.

    Nanaky
    Nanaky
    Participating Frequently
    February 1, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    deepaks23762073
    deepaks23762073Author
    Participant
    February 1, 2018

    Hi Nanaky,

    We have already tried the same and mentioned it in the ticket above.

    This has not worked and we are still getting the error as under:

    Getting an error Activation Service Error - Code E_AUTH_BAD_DEVICE_KEY

    Nanaky
    Nanaky
    Participating Frequently
    February 1, 2018

    You have remove the file activation.dat?

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