Skip to main content
T
Talking_Bandit
Participant
July 6, 2016
Question

Authorization of new iMac

  • July 6, 2016
  • 1 reply
  • 439 views

I authorized a new iMac a month ago as I download ebooks from the library. I had to have the iMac replaced and now I cannot return or download ebooks. It says that both he device and the iMac are authorized yet I get an error when I try to return a book "Unable to return item. Please authorize your computer first.". I have tried erasing both authorizations but still no success.

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    July 6, 2016
    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.
    T
    Talking_BanditAuthor
    Participant
    July 7, 2016

    Thanks for the info. I did as indicated above (btw I'm on El Capitan 10.11.5) and now I have an error message stating 'Unable to return. Error returning item, License Server Communication Problem: E_BAD_LOAN_ID" Any suggestions for that one? Thanks.

    T
    Talking_BanditAuthor
    Participant
    July 8, 2016

    Has you remove the file and trash emptied?


    Yes, the file was removed and the trash emptied.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices