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A
Anonymous
September 2, 2014
Question

Authorize Adobe Digital Editions on new computer from old computer.

  • September 2, 2014
  • 2 replies
  • 1201 views

Have new computer.  Am trying to authorize Adobe Digital Editions on it with my email address.  I get a message saying that my email address is being used on another computer.  That's true.  It's the old computer which I no longer have.

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    2 replies

    O
    Oana-Dana
    Participant
    September 3, 2014

    I've also changed my computer and cannot access my eBooks. However, the message that I get is "Incorrect login ID or password for the selected eBook vendor.Please try again". I've checked my ID and my password, I've carefully browsed the vendors list, but no option works. I'm at a loss...

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    Anonymous
    September 7, 2014

    I've solved the problem. They told me on Adobe chat to contact the e-book vendor and explain the problem, and so I did. The e-book vendor resent me the e-books. Before downloading and opening them, I de-authorized the computer (Ctrl+Shift+D), uninstalled Adobe Digital Editions, reinstalled it and re-authorized it (Ctrl+Sift+U). Now it works.

    However, I don't know how that would work if I had to contact several e-book vendors, or if I had a large e-library. Anyway, I asked what I should do to prevent this from happening again. They told me that I should de-authorize the computer and uninstall Adobe Digital Edition before re-installing the OS or changing the computer.

    A
    Anonymous
    September 7, 2014

    What is an "OS.?"

    A
    Anonymous
    September 3, 2014

    I have the same problem as yours. I hope we get some answers soon.

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