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sg245
Participating Frequently
January 23, 2016
Question

Authorize new device for books purchased from closed vendor Books on Board

  • January 23, 2016
  • 1 reply
  • 691 views

Adobe Digital Editions authorize process for new device does not accept closed vendor Books on Board. How can I open my downloaded, purchased acsm books on on my new computer?

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1 reply

Nanaky
Nanaky
Participating Frequently
January 25, 2016

Has you used the same adobe id how the first device?

S
sg245Author
Participating Frequently
January 26, 2016

Yes, I used the same ID on my new computer and the downloaded ADE authorized the books that Ihad  purchased from Amazon with no problem. The problem is that ADE refused to authorized only the books I purchased from the now closed Books-on-Board because that vendor is no longer on the approved list. I paid for these books and moved these e-books from my old computer, which was authorized to open them, to the new computer. How can I get ADE to authorize on my new computer those books purchased from the vendor that is no longer in business? HELP!

Nanaky
Nanaky
Participating Frequently
January 27, 2016

As stated in Response #2, These books were authorized at time of purchase on my old computer with my Adobe ID.

(Books Purchase date: May 26, 2012 08:34pm, BoB Order #: 0000706809). I was able to read them on my old computer. I just purchased a replacement computer, downloaded ADE, and transferred my e-books. I authorized all e-books EXCEPT those purchased from Books-on-board using the same Adobe ID. Adobe'd authorization process will not process the Books-on-Board purchases because the vendor is NOT a choice on the current list. How can I open these books on my new computer?


If the eBooks not linked with your Adobe ID you can only ask the reseller how can you open the eBooks. In this cause the forum of Digital Edition could not help. Not you, not i and not adobe has access to the eBooks itself.

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