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12 replies

Participant
May 21, 2020 3:55 AM UTC

Hey Adobe, why is this still an issue? Seriously since 2013 people have to sacrifice security to use this product! It's 2020 now and I faced this issue just now.

The solution was to have a shorter password, that shouldn't be a solution!

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Participant
Dec 14, 2021 9:41 PM UTC

the same here

 

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Participant
May 29, 2023 1:01 PM UTC

Unbelievable. It's been a long time since I had to use software as low quality as ADE. Just incredible.

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Nentuaby
Participant
Jul 23, 2016 7:33 AM UTC

Preface: I know this thread is old, but I'm replying here because it's the #1 Google hit for the error.

I was receiving this error across multiple devices AND accounts. The common thread turned out to be my very long passwords (I use keychain software instead of trying to remember/type them manually.) Once I reduced my password from my usual 100 chars to a more manageable 12, the issue cleared up immediately and I was able to log in.

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irfan_surdar
Participant
Aug 15, 2019 6:32 PM UTC

Length of the password turned out to be the issues on my side as well. Thanks for sharing as it solved my problem.

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Participant
Jul 16, 2013 1:57 AM UTC

I'm having the same problem.

ETA: Try using ADE 1.7 (you can find it here). It worked for me.

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Inspiring
Jul 15, 2013 9:08 PM UTC

I'm afraid I don't think this suggestion will work in your case, but probably worth a try anyway ...

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Unfortunately, it often then gives misleading error messages about what is wrong.

Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your Adobe ID.

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r2p2Author
Participant
Jul 15, 2013 9:31 PM UTC

It sounds plausible, but sadly didn't help. Nevertheless thank you for the try.

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