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Can't deauthorize

New Here ,
Feb 03, 2024 Feb 03, 2024

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I want to deathorize my account from ADE, but i get the message that it's not possible and have to try again later. I've been trying this for a week now and it still won't work. 

I've tried the steps for Macintosh:

   -  quit Adobe Digital Editions.
  -   Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

But this doesn't work because i can't find the map adobe in the Application Supprt map. Can somebody help me ? 

TOPICS
Activation , ADE authorization , Deauthorization , Kobo editions

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New Here ,
Feb 04, 2024 Feb 04, 2024

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Just want to say I have the same issue. Windows 10. Followed all tips but nothing seem to work.

 

Maybe it has somethiong to do with that i have swapped to a new hard drive by cloning.

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New Here ,
Feb 18, 2024 Feb 18, 2024

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I have exactly the same problem. cant find a solution either

 

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New Here ,
Feb 22, 2024 Feb 22, 2024

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I have the same problem. Cannot select deauthorize or authorize in Windows 11.

Have problems with autorisation for a longer period (first in Windows 10), because once in 3(?) months the book I read at the time becomes blocked and after that al non-Kobo books are blocked. Every time I had to update my Kobo Sage and/or deauthorize and authorize my ereader. Now i cannot select deauthorize or authorize at all. 
I have contacted the Kobo helpdesk but they only refer to the information already on their site. So no help at all. If anybody knows a solution, please!

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New Here ,
Mar 18, 2024 Mar 18, 2024

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I also have the same problem on a mac.

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