Canada Software Outlet

After my voice call, support opened a case.  So I sent them a message within the case they created, and they closed the case without responding.  This company's version of "support" is truly a laughable waste of time and effort.  From the looks of things, their "certified" partner / reseller program is just a marketing vehicle for them and of zero value to consumers if you think you will have any protection working within it.

I found a couple web articles that likely related to this Canada Software Outlet reseller:

https://www.leagle.com/decision/infdco20160923962

https://blogs.orrick.com/iplandscape/2016/09/20/piracy-pays-the-ip-owner-judge-whyte-grants-motion-for-default-judgment-after-awarding-sanctions-in-unauthorized-software-distribution-case/

It appears that Adobe won the case and tried to get an excessive amount of value for the licenses, which resulted in them getting a relatively low settlement and the license value component was essentially thrown out.

So apparently in Adobe's world, badly monitoring their certified partners and activation technologies until trusting customers have purchased thousands of licenses over a period of years (from this reseller alone) is not their problem--even when they successfully sue the reseller to recoup the profits that these customers unknowingly paid to a meaningless "certified" reseller.

If Adobe's issue is that they didn't collect enough in the litigation to provide any responsible level of customer protection, the analysis of the case appears to show that their unrealistic valuation of the licenses resulted in the judge (even with no defendants attending the trial to attempt a defense) dismissing the license value component entirely.  So Adobe, you did that to yourself and are apparently taking it out on those who trusted that your certified network actually meant something.