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Answered

cannot connect to the fulfillment server on ADE

Forum|Forum|10 years ago
May 9, 2015
7 replies
18503 views

I cannot download books from the library because Adobe Digital Editions cannot connect to the fulfillment server.

And yes, i am connected to the internet, which is the only clue it gives. Please help, i like checking books out. Very frustrated, library is useless.

ADE authorization

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Correct answer AdobeSuck

Same problem for half a year with no help from Adobe.

FINALLY SOLVED!!!!!!!

1st ---Uninstalled A.D.E. latest version (4.5... )

2nd----Deauthorized my computer (deleting activation.dat file from ...application support/adobe/digital editions)

3rd--- installed A.D.E. 3.0 (look at the bottom of the page)

BINGO!!!!

Afer trying LOTS of possible solutions, including almost everything possible....

Adobe should give support, even though it´s a free software... there is no alternative to them... It´s frustrating and we even considered to go to the dark side to avoid all this turdy mess

Good luck!!!

E

E:31795930lfcf

Participant

This ist NOT "FREE SOFTWARE"!

The Software ist paid by buying books.

anyone who claims that this is free software is breaking the rules of the law.

It is unfair to claim such while it is clear that publishers and authors pay Adobe Inc. to provide this encryption / decryption.

Adobe Inc. has offered itself to publishers and authors by providing this service for a fee. Therefore, there can be no doubt that the service must work flawlessly for 60 years to the purchasers of books. Because that is how long the copyright protection for literature and art exists.

And indeed, these decades apply regardless of how old a reader is. Adobe Inc. must ensure that the protection works for the benefit of the book purchaser.

Otherwise, the public prosecutor must be called in to check whether unfair competition exists. Unfair acts are those who do not keep advertising promises.

E

E:31795930lfcf

Participant

anyone who claims that this is free software is breaking the rules of the law.

It is unfair to claim such while it is clear that publishers and authors pay Adobe Inc. to provide this encryption / decryption.

Adobe Inc. has offered itself to publishers and authors by providing this service for a fee. Therefore, there can be no doubt that the service must work flawlessly for 60 years to the purchasers of books. Because that is how long the copyright protection for literature and art exists.

And indeed, these decades apply regardless of how old a reader is. Adobe Inc. must ensure that the protection works for the benefit of the book purchaser.

Otherwise, the public prosecutor must be called in to check whether unfair competition exists. Unfair acts are those who do not keep advertising promises.

A

AdobeSuckCorrect answer

Participant

Same problem for half a year with no help from Adobe.

FINALLY SOLVED!!!!!!!

1st ---Uninstalled A.D.E. latest version (4.5... )

2nd----Deauthorized my computer (deleting activation.dat file from ...application support/adobe/digital editions)

3rd--- installed A.D.E. 3.0 (look at the bottom of the page)

BINGO!!!!

Afer trying LOTS of possible solutions, including almost everything possible....

Adobe should give support, even though it´s a free software... there is no alternative to them... It´s frustrating and we even considered to go to the dark side to avoid all this turdy mess

Good luck!!!

N

nhow

Participant

I'm having the same problem. Could you tell me exactly which file you deleted before installing ADE 3.0(deleting activation.dat file from ...application support/adobe/digital editions)? I've tried deauthorizing and reauthorizing after installing 3.0 but this didn't work. Many thanks.

W

wilfredk19433980

Participant

I have the same problem with my Ipad Mini 2. I downloaded books several days ago but after checking out the book was unable to connect to the fulfillment server while downloading to my Ipad this morning. I tried 3 different libraries and all gave the same message. My Ipad has ADE version 4.5.2.152305 and version 10.1.1 (14B100).

rebeccas92824199

Participant

i have the same problem with my library but it works with kobo. although last week kobo had the same problem. please fix this

M

madeleineb44679

Participant

I have suddenly started having problems with downloading books from the library from both my desktop computer and laptop. This after borrowing without any problems for the last four years or so. After numerous attempts downloading different versions of ADE and looking into a number of suggestions on the chat site, I am getting now getting same message as the first person of May 9 2015 i.e. cannot connect to the fulfillment server and yes I am connected tot he internet.

Tried chatting twice with Adobe agents and they were unable to help (very disappointing); they just wound up refering me to the chat room which I had already surveyed.

I feel this is poor service indeed. If one agent cannot help he or she should be able to bump the problem up to a more experienced supervisor or agent.

I have now tried downloading the sample e-book and that works. Running as administrator did not solve the problem of downloading from the library. i'm operating Windows Vista and am now back to ADE 2.0

Hope someone can help. I'm no expert and I've done all I can to solve this on my own.

S

siavasha52928401

Participating Frequently

S

Sharad Vatsa

Adobe Employee

HI,

Can you please try running ADE by doing right-click > Run as Administrator and then check.

In case the issue persists, would you be able to advise if you see this error with all ebooks or with some specific ones.

WOuld you be able to try testing it by downloading a sample ebook from the below link and let me know how it goes -

Sample eBook Library | Adobe Digital Editions

Regards,

Sharad

S

siavasha52928401

Participating Frequently

I'm having the same problem on Windows 10 as well as Android. The Adobe customer service is no help either. That's why I don't use them for my business.