Cannot find Digital Editions Folder

Arvinder
If you are working with the publishers/operators your best bet would be to ask questions to the Content Server Support via email.

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Jim Lester
Adobe Systems

Hi JimLester,

Thanks that you have fixed the problem but why in 1.5 when new version is 1.6 alerady launched and i am using 1.6.

There are other several issues i want to discuss on ADE because i am working for several world wide publishers across the world who are using ADE. Could I.

Thanks
Arvinder

Hi all, I had this problem but a very helpful chap on the Waterstones web site talked me through it this morning.

Here goes:-
Make sure your Ebook is connected to the computer and that you have loaded eBook Library and then minimized it to the task bar

Click on Start
Then Search
Then All files and folders
Then type in My Digital Editions
Then search for this file
If you are lucky you should get a folder in this name
Open it and you should see your titles listed

Drag the title you want into either the library or the ebook reader and it should transfer it for you! Good luck.

Thanks for the reminder. I've fixed the problem with Non-ASCII paths as well. Along with the similar IO Error #2038 on the Mac that was also caused by bad handling of NonASCII paths. All three fixes will be in 1.5.

Jim Lester
Adobe Systems

Jim,

I have a feeling that some users were getting this error simply because they were using non-ASCII characters in the path to where the folder should be. A high percentage of the users who emailed us with this error were from countries where you would expect this to happen.

Just a quick followup from those of you having the "Could not find Digital Editions folder". I have confirmed and fixed (in 1.5) the problem with having a "My Documents" directory on a network folder (either file server or a shared folder on someone else's computer). The problem was the code interpreting the permissions returned from Windows a bit more strictly than Windows Explorer does (being maybe too picky since were an internet accessible application which lead to the failure of creating the Digital Editions folder) - and not surprisingly the workaround reported here by Chris and Karen does indeed fix the problem in the meantime.

However, I am worried that there is another problem that I haven't found yet. Karen mentioned that her My Documents directory was shared as a reason for the problem. I haven't figured out how to make this problem occur on a single computer regardless of if the "My Documents" directory is shared or not. If anybody is having this problem please respond on the forum, or submit a support incident at http://www.adobe.com/support/digitaleditions/.

Thanks
Jim Lester
Adobe Systems

Karen, thank you very much for the suggestion. Myrna

Because my "My Documents" folder is a shared folder it wouldn't work. I just created a My Digital Editions folder on my desktop and then moved the icon into it. When I tried to download the book it worked. Thanks for the help!

I had the same message 'cannot find digital editions folder. I am at university, and kept being told my my library that the downloads would be in this folder, and like a number of you I did not have one. This must be an inherent problem with this software, however, once I made a folder in my documents everything worked fine - it just took three days to work out.

same problem for me. sent an email. any resolution on this?

WinXP Pro latest SP