Cannot find Digital Editions Folder

Report · Jul 08, 2007

Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.

Report · Jan 17, 2011

Yes, that works for me too! Thanks

Report · Feb 11, 2008

Jim,

I have a feeling that some users were getting this error simply because they were using non-ASCII characters in the path to where the folder should be. A high percentage of the users who emailed us with this error were from countries where you would expect this to happen.

Report · Feb 11, 2008

Thanks for the reminder. I've fixed the problem with Non-ASCII paths as well. Along with the similar IO Error #2038 on the Mac that was also caused by bad handling of NonASCII paths. All three fixes will be in 1.5.

Jim Lester
Adobe Systems

Report · Nov 21, 2008

Hi all, I had this problem but a very helpful chap on the Waterstones web site talked me through it this morning.

Here goes:-
Make sure your Ebook is connected to the computer and that you have loaded eBook Library and then minimized it to the task bar

Click on Start
Then Search
Then All files and folders
Then type in My Digital Editions
Then search for this file
If you are lucky you should get a folder in this name
Open it and you should see your titles listed

Drag the title you want into either the library or the ebook reader and it should transfer it for you! Good luck.

Report · Nov 26, 2008

Hi JimLester,

Thanks that you have fixed the problem but why in 1.5 when new version is 1.6 alerady launched and i am using 1.6.

There are other several issues i want to discuss on ADE because i am working for several world wide publishers across the world who are using ADE. Could I.

Thanks
Arvinder

Report · Dec 01, 2008

Arvinder
If you are working with the publishers/operators your best bet would be to ask questions to the Content Server Support via email.

--
Jim Lester
Adobe Systems

Report · Feb 15, 2009

New computer. New installation. Windows Vista. Unfortunately I get this message again. And creating a 'Digital Editions' folder in 'My documents' (= D: = another partition then the C: where Adobe DE is installed) doesn't help. Is there a workaround? Why is this problem after a year of development still occuring? Thanks for your help!

Report · Feb 18, 2009

I do have the same problem, I've installed "Adobe Digital Editions" (German) on a "Windows Vista Business" (English) installation.

I keep getting the message "Digital Editions-Ordner nicht gefunden." (same stuff in German).

The folder "My Documents" points to a hard drive (HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal = "X:\"), the user logged on has full control on this drive and I created the folder "My Digital Editions" manually in the "My Documents" folder (X:\My Digital Editions\). But the message won't go away? Seems to be the same situation as the poster in post #27, "My Documents" points to other partition/hard drive.

Is this a problem which Adobe didn't get under control in over a year now? Are there any ideas how I can fix this?

Report · Feb 21, 2009

I have the same problem with the error message "Could not find Digital Editions folder." and just can't figure out how to fix it... I created
C:\My Digital Editions\ and also D:\My Digital Editions\ and another one on the desktop but that did not fix the issue.. so I bought my book and can't read it.. anyone can help here? I'm using Vista Home Premium.
Cheers
Antoine

Report · Feb 21, 2009

I have the same problem with the error message "Could not find Digital Editions folder." and just can't figure out how to fix it... I created
C:\My Digital Editions\ and also D:\My Digital Editions\ and another one on the desktop but that did not fix the issue.. so I bought my book and can't read it.. anyone can help here? I'm using Vista Home Premium.

Cheers
Antoine

Report · Feb 23, 2009

We are under the impression that we resolved this in the 1.5 release of Adobe Digital Editions last year.

You should -not- have to create the "My Digital Editions" folders yourself. Those should be created when you install the program.

However, they would not be in the path you've noted. It would be inside your "My Documents" folder, not on the root of C or D.

This could be any number of path related things. Open a web support case at http://www.adobe.com/support/digitaleditions.

Report · Apr 10, 2009

BWolfe said "We are under the impression that we resolved this in the 1.5 release of Adobe Digital Editions last year"...

Well, you're under very bad impression. You hadn't resolve this in 1.5, nor 1.6 nor latest 1.7 version.

As UniIFF said in other topic: Adobe is unable to code programs that accept any user configuration that Windows supports... Very sad, and very true...

In my case - as you can see in attachment screenshot - "My Documents" aka "Personal" is located directly on "E:" drive (because I like this way...).

Report · Jul 01, 2009

I've got the same problem, have just downloaded and installed Digitial Editions and this error has popped up, even though I can easily find the folder manually, so I know it's there.

I'm using Vista Home Premium, and it's a standalone computer, on a small home network, although no one but myself needs it.

It's a pity to see that there aren't really any soultions that I've read that fix the problem.

Also disappointing that there isn't any other software I can use to read this e-book I've just downloaded.

Report · Jul 08, 2009

Let me join the club. I also am running Vista Home Premium and am getting the same error. I have gone to every my documents folder and every documents folder and created a digital editions folder. It still does not work. I've been having this problem since 4/2009.

I opened a new case a few days ago and still have not heard from Adobe. I can't beleive that they have not corrected the problem since 2007 when this thread started.

Report · Dec 03, 2009

I too suffer from the same problem when I downloaded and tried to install ADE version 1.7.1. My O/S is Vista Business.

I find it absolutely incredible and completely unacceptable that Adobe has chosen to ignore this issue. It is now 9 MONTHS since an Adobe person last commented on this thread.

I use a lot of Adobe software in my business and my respect and confidence in them has been severely undermined by their apparent indifference to this issue, which is causing grief to THOUSANDS of users.

Maybe it's because it's a 'freebie', they can't be assed to do anything about it? Like many other people, I have PURCHASED EPUB-format ebooks THAT I CANNOT READ due to this problem.

ABOBE - SORT YOURSELVES OUT BECAUSE YOU ARE SERIOUSLY PISSING OFF A LOT OF PEOPLE!

Report · Feb 23, 2009

Thanks Bentley, I just opened a support case.. Hope it will get fixed soon so I can enjoy my eBook as opposed to going back to paper ;-)

Report · Jul 10, 2009

I downloaded this software a couple of days ago and am also having this issue. I've tried everything listed above to correct it, and I still continue to get the error. I checked the knowledgebase, and made sure I had write access to the folders. Nothing works. I get this message when I try to open Digital Editions, and also when trying to download books.

I am running Vista on a HP laptop, sole user, no network.

Help!!!

Report · Sep 08, 2009

Recently I had the same problem running Vista SP1. Documents folder was redirected to the root of another disk. Digital Editions cannot make or recognize a digital editions folder in the root . So I made a new Documents folder in the root and moved all the content to that folder. "My Documents"m is now not directing to the root of a disk anymore. And DE works!

Report · Oct 05, 2009

Installed DE on two machines and have the same problem on both. Both running Vista (one Home SP2, one Ultimate SP1). Documents folder not in root, not moved at all on one machine. One machine has Reader 8, other does not have any flavour of Reader at all (because I was hacked off with this sort of thing I use something that WORKS). Installed and reinstalled from web and stand-alone versions (twice). This situation is appalling. I now have a £30 file that I cannot read and I very annoyed.

Report · Nov 22, 2009

Me too, same problem! Vista home premium SP2, Sony PRS505 reader, ebook library 3.0.0, digital editions 1.7.1. Every time I open it, it says it can't find the folder, yet it is there in the C: root directory the whole time, and indeed if I delete it, running digital editions promptly recreates it (empty), but still says it cacn't find it. Worked through all the suggestions here, no dice. Checked the permissions, firewall pass through, compatibility etc. No good. Tried putting a copy of the folder everywher, in My documents, in users, in users/documents, you name it. Given it full administrator permissions, nothing at all. Can't submit a web support case as suggested 'cos it wants my serial number and the instructions to get it from the splash screen on "about..." don't work. The Adobe support tech note says "Ensure that you have write permissions for the location to which you redirect the My Documents folder." but doesn't tell you how to do this!

This is ridiculous. Without a fix to this stupid problem you can't read any books you buy for the machine!

ADOBE, PLEASE HELP YOUR FRUSTRATED USERS!!!!

Report · Dec 06, 2009

I have a similar problem. How can I change the default folder? I presume from the posts above that we can't?

I don't like it when software dumps more folders in "My Documents", and I need the flexibility of an alternative location for backups. Every man and his dog is dumping stuff into My Documents these days. Soon we won't be able to recognise the folders we want in amongst all the folders dumped there by inflexible software packages.

Report · Dec 09, 2009

Adobe invented and has maintained the leading role of PDF documents. The Digital Editions reader is supposed to revolutionize the ebook industry. But the installtion process of this revolutionary software fails because of a bug that results in a message that says only "cannot find digital editions folder"

And by reading this thread in this forum I see the software team has been struggling with this bug for over TWO YEARS without solving it (at least on my computer running Vista). I tried creating a my digital editions folder in every place that had anything to do with "documents" on my computer under different users but the idiotic program still couldn't find it. I can only marvel that the "developers" of this software have not thought of letting the user point to the folder with a "browse to find folder" button should the automatic installation fail.

Oh, and the "submit a support ticket?" Yeah, well, I tried that, too, and got a message that their support ticket system wasn't working!

After trying to get Digital Editions to work for about an hour I uninstalled it.

Report · Dec 09, 2009

Trouble is if you simply uninstall it there seems to be no other way that you can then read copy-protected books so you are losing a lot of the functionality of the ereader.

I managed to solve it in my own case (though no thanks to Adobe). My "documents" shortcut on the start menu was not working and it turned out this was because the registry key that controls it was pointiing at a drive that was switched off. Would not allow me to change it by right clicking on the link or anything. I manually edited the registry key (HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal = "X:\) where X needs to be the C drive. I could then configure the link normally, and presto the digital editions program then worked!

Would all have been so much easier if Adobe had actually produced some decent troubleshooting information, or given some options to control where this folder should be, or even just not been so fussy (everything else was happy with this link pointing to another drive!).

Report · Dec 09, 2009

You are correct, the problem might concern the registry key for "My Documents" because my verison of Vista does not HAVE a My Documents folder in the registry. The microsoft help file explains that My Documents is now called documents (and no, Digital Editions does not work if I put the missing digital editions folder into Documents). The registry on this Vista computer does not have a My Documents key in the registry. I use another drive for all my Data anyway and never noticed.

I suppose that if I pointed a My Documents key at Documents it "might" work but now that I have uninstalled Digital Editions I would have to go through the whole download and installation process again because Adobe does not simply let me download the program so I can re-install it later (it is gone from the temp folder).

I have used Mobipocket for years and am perfectly happy with the Mobipocket ebook reader. It has never had a single problem, it's fast, easy and faultless for registering rights-protected books, and works like a dream on all my ebooks and my desktop.

I just thought I'd try the Adobe reader to see what it was like. And since it is such a meatball of a program I have no intention of plodding through the re-installation.

Report · Dec 17, 2009

Here's temporary help, at least for Vista users who store their "my documents" on a separate drive at the root (mine is "H:\"). In my examples I'll use "H:\" but you change it to your root.

Uninstall Adobe Digital Editions (ADE)

Create a new folder called H:\my digital editions

Click on Start button

Right click on Documents / select Properties

Click on "location" tab

Type in "H:\my digital editions"

Click "OK"

Important: When the window asks whether to move content, say "NO" (o/w you'll waste a lot of time moving files)

Install Adobe Digital Editions

Use Adobe Digital Editions

Now, don't try multitasking, etc., because you've told your computer that your documents are someplace where they're not--this might cause problems

When you're done using ADE, close the program, then reverse the process:

Click on Start button

Right click on Documents / select Properties

Click on "location" tab

Type in "H:\"

Click "OK"

At this point, your computer's back to normal, but you can't use ADE.

This is cumbersome, but I think it works....