Cannot find Digital Editions Folder

[_Melanie_Espina_]

Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.

[Guest]

Thanks for the directions. This did work for me but this is pretty poor of Adobe not to have support on this issue.

[Guest]

Glad you got it working, but you're right, It's very poor of Adobe not to

give us a proper solution!

[Verd27]

Hi,

Please help. Every time I open digital editions, this message keeps appearing: Couldnot find Digital Editions Folder.

I have located the folder, it is sitting in My Documents, but when I want to open the books that are saved in it, this is the message that keeps appearing:

Error creating backup file: backup_manifest.xml
Error detail: Error #2038

The books come up as grey and cannot be opened.

Please help.

Kind Regards,

Vanessa

[jape12002]

Same here...

[jt_olds]

I don't know if this assists the software engineers debugging this issue, but I got this error in Linux (Ubuntu 8.04) running the Windows version of Digital Editions 1.7.2 through Wine (1.0.0-1ubuntu4~hardy1). The issue ended up being that I had Wine configured to map the My Documents folder to /home/jtolds instead of /home/jtolds/ (notice the trailing slash).

Could this be a simple path-joining issue regarding trailing slashes?

[jdvjcxkxkxkxksuijcn]

As I write this, it is May, 2010 almost 3 years since the original post.

Using Vista Business on a standalone machine with no mystery drives.

Cannot find Digital Editions Folder.  I have uninstalled, reinstalled, created the damned directory in every corner of the machine, launched digital editions from a file IN THE FOLDER, and it still can't find it.

Am I the only one remaining who as this problem?  Is the secret tinkering with the registry entries?  Is there anyone supporting this product?

I don't understand how Adobe is to be an ebook standard when it cannot run at a very basic level?

Is there a solution out there?

[Verd27]

Hi,

When I downloaded the upgrade for ADE (1.7.2), it now works brilliantly. No problems. Everything is accessible and so much faster.

Kind Regards,

Vanessa

[sddgjgdfjkjklsdlkjfdlkljk]

My latest reinstall is version 1.7.2.1131.

It cannot find the folder.

Clearly not everyone is having this problem, or the software would cease to exist.  Still, an issue that has affected this many users over a period of 3 years should have a solution or at least a workaround.

Is there any other software that can handle Adobe content?

[ulib2010]

Though I am late to the party, I have exactly the same problem. I am on the latest built of DE using it on Mac OS X 10.6.2.

I have removed and reinstalled DE now for the fourth time all resulting in the same message.

This is very annoying and I am not sure where to add the "Folder" in OS X.

I could try to put it in User -> Library -> Application Support but the question remains what to name the folder.

Ideas please....!

Uli

[Verd27]

Hi,

Since the upgrade, I have experienced no problems with DE. My folders are available to me.

Kind Regards,'

Vanessa

[ulib2010]

Vanessa,

if you're on Mac OSX are you able to give me the location of the folders and what they're named?

I have tried to place a folder in Application Support, but still no success.

Thanks.

[Verd27]

Windows XP.

Regards,

Vanessa

[SytzeH]

I'm running DE vs. 1.7.2 under Windows Vista Home Premium - still the same problem.

The workaround redirecting "Documents" to something like "D:\My Digitial Editions" works but it's of course very user unfriendly.

I really couldn't believe the issue still exists but it clearly does ...

Is there another version in the making?

[sddgjgdfjkjklsdlkjfdlkljk]

I am sure that there are many of us who have simply given up on Adobe.  

Workarounds may exist.   It should be assumed, though, that the ultimate consumer should not have to monkey with registry values, guess the location and test adding a mystery folder, or uninstall/reinstall using different patterns of folder rights to get a piece of off-the-shelf software to work.

Digital Editions does not offer a cure for cancer, does not unlock the secrets of the cosmos, and will not stem the forces of evil.  In short, I can choose to live without it and without Adobe.

As a software company, Adobe has a long way to go to find success.  For me, paper books will be just fine until an Adobe alternative comes along.

[ulib2010]

And another twist...

I installed DE on my MacBook Pro without trouble. Smart me, I checked the Application Support folder for DE and found that the installer created a folder named "Vouchers" which I did not have on my Mac Pro. I went back to my MacPro and created the same folder on this machine. Still doesn't work.

I then removed all DE files from my Mac Pro (Application Support files, Preferences, App file) emptied the trash and restarted. Copied the files and folders from the MBP to the MP hoping to finally make it work. Still not.

Removed all gain. Restarted again. Downloaded the "stand alone installer" and went on for the... I lost count... time.

Result. NOT WORKING.

I would like to use this feature on my main computer and would like to offer my clients some new feature. But it seems that free software is not as much supported as paid apps.

If somebody from the DE team reads this, please be so kind as to find a fix for this issue and post it right here. It's pretty annoying.

BTW. I saw in this thread a lot of issues with the Windows Version of DE. Am I the only Mac User who has these issues?

[Guest]

I've got the same problem with digital editions! Annoying me very much; have tried all mentioned options but nothing seems to get it right.

Adobe should really HELP us with this problem or is there anyone else who has the solution?

Can't use my BeBook this way. I use an Acer Aspire laptop with Vista Home premium

[Guest]

Ok I see that it has been three years and still no solution. I am using Windows 7 and have downloaded the latest version of Digital Editions and I am getting the same error messgae as everyone else. I have tried all of the work arounds that have been suggested and it still says "Could not find Digital Editions folder."

Since I download my books from the public library I obviously can't wait three years fr this problem to be solved. Are there any others suggestions to get this to work other than the ones listed here?

[Guest]

Same here. I'm running Windows Vista Home Premium. I've tried creating the folder in several places, but can't get it to work. I can't seem to get into Adobe support. It is pretty frustrating. I've got Adobe Creative Suite and expect more from Adobe. I'd let it go, but I really want to use epub from the library. I'm wondering if it has something to do with moving Documents to the D: partition.

[Guest]

Hi,

I think it has to do with moving Documents to D-partition.

The temporary solution I found on the Adobe website in the forum is to do

the following:

Make a new folder: D:/mydigitaleditions

Then go to Start, rightclick Documents, then Qualities, tab Location

Type D:/mydigitaleditions

Then OK

When windows ask you to move folders answer NO

After that you install Adobe Digital Editions and it works!

After having used ADE you reverse the above and you will have your documents

back.

It still is a nuisance to do it this way, but up to now it is the only

sulution that works.

Success!

[Guest]

Thanks for the response. I just tried this solution but it did not work for me.

[Guest]

I have been bitten by the same problem, and no solutions suggested above worked for me.

I'm running Vista, and had redirected "Documents" (Vista's version of "My Documents") to my E:/ drive.  Apparantly redirection of (My) Documents to a drive is too much for Adobe Digital Editions to deal with.  Creating new Documents folders in various places (such as E:/My Documents, etc) didn't help.

What DID WORK was to create a new user account on my computer, leaving the Documents folder for this user as created by Windows.  Then I logged in as this user and installed ADE.  It cleverly recognized the Documents folder, and is now working as desired.  Of course to use it I have to log on as the new user.

Hope this approach helps someone.

[Guest]

Thanks very much for this new idea! I still think Aobe should fix the

problem, but for now this is a wonderful solution!

[rickyhc]

The very best solution for the buggy and not very useful Adobe Digital Editions is to  download the free Calibre ebook library/reader.

It can transform any ebook format from one format to another, including epub. Calibre has a great user friendly interface, downloads metadata and book covers from the Internet, and does everything else your heart could desire for maintaining and using your ebook library.

http://calibre-ebook.com/

[Guest]

Calibre looks great, but it won't open DRM protected books, and it apparantly can't handle.ascm files.  Below is taken from Calibre FAQ page.  Without some software able and willing to open .ascm files and download the related .epub file you can't get far with DRM protected books.  My public library was the instigator of my attempted use of Adobe Digital Editions, and I have "advised" them of my opinion of this software. 

I have now managed to get my Sony Reader software to process .ascm files, so I can borrow/purchase DRM-protected books and have Sony Reader download and store them in its "Reader Library".  So at this point I am able to avoid using Adobe Digital Editions by using the Sony Reader app.  But Calibre is of little added advantage, except if I find a need to convert ebook file formats.  For now, epub seems to be sufficient.

---- From Calibre FAQs-----------

Most purchased EPUB books have DRM. This prevents calibre from opening them. You can still use calibre to store and transfer them to your e-book reader. First, you must authorize your reader on a windows machine with Adobe Digital Editions. Once this is done, EPUB books transferred with calibre will work fine on your reader. When you purchase an epub book from a website, you will get an ”.acsm” file. This file should be opened with Adobe Digital Editions, which will then download the actual ”.epub” e-book. The e-book file will be stored in the folder “My Digital Editions”, from where you can add it to calibre.

[motorcyclemommy20]

I was having the same issue when downloading books from CBD.com.  "Could not find Digital Editions folder"  The problem was that I changed the path of my 'my docs' to a new location.

Here was my solution...

In the start menu on the right side the 2nd item down should be 'documents.'  I had renamed this to something else but it didn't change the outcome of the solution so if you changed it don't worry.

Right click and go to properties

Under the location tab, put in C:\Users\books\Documents (make sure this folder exists)

I then tried to download my books and it installed correctly and asked for my adobe info and downloaded the books perfectly...

I hope this helps someone.

Have a Blessed night,

Wendy